Job Description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

While most of us are working remote during COVID-19, we're excited to get back to our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Job Description:

Job Description

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

Working closely with the entire Global Technology Operations and Infrastructure (GTIO) team, our global markets and partners, the Office Network Engineer will support the strategic direction and technical evolution of the Office Network Products delivered globally to markets, corporate offices and partner locations.

This is an exciting opportunity for an experienced Network Engineer to help shape the strategy and transform the global network for the entire McDonald’s environment.

Accountabilities & Responsibilities:

  • Lead the network and project engineering activities for the Office Network Product, including the platforms:
  • SD-WAN (e.g., Cisco SD-WAN)
  • Network Connectivity and Transport (e.g., MPLS, Internet and private/public fibers and rings)
  • Identity and Access Control Policy Platform (e.g., ISE)
  • Cloud-managed and On-Prem LAN and WLAN (e.g., Cisco and Meraki)
  • SASE
  • Produce high-quality High-Level designs, Low level design, migration plans and runbooks.
  • Support change implementation and hardware installations at McDonald’s corporate sites.
  • Ensure change approval process is fully adhered to by Change Approval Board participation.
  • Work closely with Managed Service Providers to develop and support project implementations, providing leadership and guidance and sign off technical project work.
  • Provide support for incidents that are advanced to the Office Network Product team.
  • Partner with internal application collaborators, solutions architects, network Product/Platform managers and market IT leads to understand requirements and develop technical solutions to support the requirements.
  • Define, document, and communicate network standards, and blueprints for the Office Network Product for market and corporate customers.
  • Input into technical assurance and validation for complex and high-risk changes
  • Support technical assessments and support vendor selection to develop and deploy innovative platforms, spanning beyond traditional technology.
  • Seek network platform integration and automation opportunities, working with Office Network Product Managers and the Office Network Platform Manger for insights and operational feedback.
  • Gain an understanding of the varied market (country) architecture and support network delivery and standardization efforts.
  • Participate in Architecture Review Boards for Enterprise Architecture alignment, representing Global Network Infrastructure and Operations. Support the development and evolution of network platform lifecycle roadmaps to deliver supportable, relevant platforms with enhancements, innovation and performance improvements aligned to business outcomes.
  • Stay ahead of with the very latest knowledge of the market across the office network product through market assessments, trend analysis, vendor seminars and peer relationships.

Experience and Qualifications

  • 5+ years’ experience in a Network Engineering role gained in multi-cultural, large global organizations.
  • 5+ years’ experience deploying, supporting and managing core enterprise networks in the following technical network background areas: Cisco Routing & Switching, Cisco Viptela SD-WAN, VPNs, MPLS, Cisco on-premises LAN & WLAN, Meraki LAN & WLAN, Security devices, SASE
  • 2+ years of experience working and collaboration in globally dispersed team.
  • Bachelor's degree Computer Science/Engineering/Technology or equivalent experience is required.
  • CCIE/CCNP/CCDP certification, or equivalent, preferred.
  • ITIL certification preferred.
  • Strong experience in overall Infrastructure and Operations including (Network, Service Management, Engineering).
  • Experienced with automation tools and platforms, Ansible preferred.
  • Experienced with observability and monitoring tools: SolarWinds, Live Action, etc.
  • Experience working with an Agile environment with a Scrum Master, Daily Scrum meetings, Backlogs, Sprints and written Stories and deliverables. Familiar with documentation process and tools, JIRA and Confluence preferred.
  • Project management and or Agile certification are advantageous.
  • Experienced with Dev/Ops and CI/CD pipeline tools and processes are advantageous.
  • Strong analytical skills to critically evaluate information from different sources.
  • Ability to conduct research into issues, solutions, products and evaluate emerging technologies, translating them into roadmaps and leadership presentation materials.
  • Superb communication, presentation, and interpersonal skills, with the ability to convey sophisticated ideas in easy-to-understand business friendly language.
  • Ability to understand business challenges, drive process improvements and translate into solutions.
  • Relationship management and growing connections with people of all types and backgrounds from all over the world.
  • Outstanding verbal and written communication skills including influencing multiple parties towards common goals.
  • Comfortable with ambiguity and ability to navigate uncertainty
  • Naturally elevates others and creates a culture of belonging
Additional Information:

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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