Job Description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Job Description:

Responsibilities

Your principle responsibilities will include, but are not restricted to:

People

  • Championing the McDonald's "People Promise" by personally demonstrating, reinforcing and following-up on the (1) Respect and recognition (e.g., crew & manager schedules, reward and recognition program) and (2) Values & Leadership behaviors (e.g., adherence to policies and procedures, crew and manager communications, acts on issues raised by crew and managers appropriately, employee commitment survey and action plans)
  • Collaborating with Area Supervisor and Store Manager to establish individual performance targets (Specific, Measurable, Attainable, Realistic, Time-bound), conducting performance reviews on-time and communicating one-on-one, implementing Performance Improvement Plans, and partnering with them to correct or compliment performance results
  • Mentoring high potential individuals and providing input into succession planning process
  • Establishing and setting staffing targets, and working with teams to ensures all restaurants in Profit Center are adequately staffed (through quality hiring and retention) to maximize sales potential
  • Ensuring that the quality hiring process is followed; participating in making final selection decisions on all managers (Salaried Management, Area Supervisor) based on profit center staffing needs and goals and diversity staffing objectives
  • Choosing the appropriate consulting approach (e.g., directive, inspiring, coaching, collaborative) based on the performance level of each Area Supervisor.

QSC/Sales Building

  • Protecting the McDonalds brand by ensuring that our restaurants meet McDonald's QSC operational standards, food safety standards, and labor laws
  • Demonstrating Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes
  • Supporting, developing and requiring Area Supervisors to teach restaurant leadership teams to execute the 12 restaurant systems (QSC Play book) that produce consistently high levels of QSC
  • Ensuring that ROIP is completed on a rolling-12 month cycle (System Review Day, Full Operations Review (F.O.R.), Short Operations Review - SOR, Follow-up F.O.R.)
  • Representing McOpCo's interest in local co-op (e.g., test products, promotions, equipment, and materials; and provides business case and performance of each test)

Business Results

  • Collaborating with the Dir. of Ops. and the Area Supervisors on developing the annual business plan (for each Profit Center)
  • Creating a positive and inclusive work environment to optimize business results (increased customer counts, increased sales, increased profits, and outstanding QSC)
  • Verifying that all McDonald's standard practices and procedures are met (e.g., cash, security, food safety, pricing)
  • Developing and executing reinvestment plans on an annual basis to include opening new restaurants, re-builds, re-models, equipment purchases, etc.
  • Administering the G&A for the Profit Center
  • Using all available resources (e.g., Training, HR, Accounting, Analysts, Marketing, Divisional Team) to achieve business plan results
Qualifications:

 

  • Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.

Basic Qualifications:

  • High School Diploma or equivalent required
  • BA/BS Degree preferred
  • Experience working within McOpCo strongly preferred
  • Proven project management implementation skills
  • Strong relationship management skills
  • Proven experience influencing and getting results through others
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Preferred Qualifications:

  • BA/BS Degree preferred
  • Experience working within McOpCo strongly preferred
  • Proven project management implementation skills
  • Strong relationship management skills
  • Proven experience influencing and getting results through others
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Additional Information:

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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