Market Training Lead - GF Mod (12 Month FTC)

Company Description:

Who are McDonald’s? 

McDonald’s has run its business in the UK since 1974 and celebrates its 50th anniversary this year. The business currently operates over 1,450 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 177,000 people.

McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald’s buys ingredients from over 23,000 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever! 

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. 

Company Vision and Culture

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company. 

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first 
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together

Hybrid Working

This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

Job Description:

The Opportunity 
Global Finance Modernization (GF Mod) is a multi-year transformation to enable Global Finance to achieve its vision of being a strategic advisor to the business where Finance is shaping and leading critical strategic initiatives across the enterprise, driving growth, and creating enterprise value.

This program focuses on all aspects of Finance, including transformation across our people, processes, operating model, and technology. GF Mod will improve the employee experience and allow Finance to deliver a more seamless and consistent experience to its customers. 

As a Market Training Lead, you will play a pivotal role in enabling new ways of working, driving the successful implementation of a Finance technology system, and informing process improvements across the Global Finance team. This person will report to the Overall Change Management Lead. 

You will be responsible for localizing and executing a comprehensive training strategy to ensure a smooth transition and adoption of the new Finance systems, tools, and processes. You will deliver the training strategy in adherence with the overall change strategy. This role requires a deep understanding of change management, strong project management skills, and ability to effectively train employees at all levels and cultures.

What will my accountabilities be?

• Collaborate with GF Mod Program Training Lead to develop a robust training strategy that aligns with the objectives of the GF Mod program  
• Validate a thorough assessment of training needs across various departments and user groups to identify knowledge gaps and create targeted training plans 
• Cascade high-quality training materials, including user manuals, online tutorials, videos, and other resources to support end-users in understanding and utilizing the new finance systems effectively 
• Support engaging training sessions, workshops, and webinars for employees, finance professionals, and managers. Leverage a consistent and comprehensive training approach that is user-friendly, and tailored to different audiences 
• Collaborate with Market Finance teams to identify and train a network of champions or superusers who can provide ongoing training and support to employees within their respective teams
• Work closely with the GF Mod Market change management lead to develop and implement change communication plans, ensuring employees are aware of the benefits and features of the new finance systems and are prepared for the transition 
• Monitor the effectiveness of the training program through feedback mechanisms, surveys, and user assessments, and continuously refine the training materials and delivery methods based on feedback and performance data 
• Collaborate with cross-functional teams, including IT, Finance, and project management to ensure seamless integration of the Finance system and alignment with organizational objectives 
• Maintain comprehensive training documentation, including training schedules, attendance records, and evaluation reports. Provide regular progress reports to project stakeholders 

What Team will I be a part of?

You will be part of the UK&I ‘Transformation team. This small but hugely important team connects people across our business to focus on delivering the right projects, in the best way, to achieve our business goals. It proactively and independently challenges and innovates, working diligently to improve the way we work and deliver change as a business.

In this role you will also dotted line into a Global Change Team who are accountable for the full Global Finance Modernisation Programme, of which the UK&I is one market. This team will lead the Global Change methodology, for which you will localize for the UK&I. 

Who are my customers?
Your ‘customers’ are wide and varied:

• Head of Project Delivery
• UK&I GF Mod Change Lead
• Global GF Mod Change Lead
• Transformation Director
• VP of Strategy, Insights & Transformation
• Tech & Change VP and Chief Transformation Officer
• The Transformation Team
• GF Mod Programme Sponsors
• GF Mod recipients - will vary from restaurant crew to specific functions
• Suppliers and partners
• Global Change Management Lead
• UK&I Executive Team
• UK& Leadership Team * Franchisees  

Qualifications:

What background do I need to have?

• Bachelor’s degree in human resources, organizational development, or a related field.  
• Proven experience leading training initiatives, including the implementation of cloud-based Finance systems 
• Strong project management skills with the ability to manage multiple priorities and stakeholders 
• Excellent communication and interpersonal skills, with the ability to engage and train individuals at all levels of the organization 
• Proficiency in designing and delivering engaging training sessions using various methodologies 
• Familiarity with change management principles and practices 
• Strong analytical and problem-solving skills 
• Ability to work effectively in a global and multicultural environment 

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. 

We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers give us strength. 

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. 

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.

#LI-Hybrid