Manager, U.S. Field Communications
Company Description
Job Description
Company Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
McDonald's Global Impact team is aligned around a vision to make McDonald’s famous for our positive impact on people and the planet. The U.S. Impact team includes Business Communications, Brand Communications, State & Local Government Relations and Sustainability & ESG. Read more about McDonald’s Purpose & Impact https://corporate.mcdonalds.com/corpmcd/our-purpose-and-impact.htmlhere.
The Manager, U.S. Field Communications is the strategic translator between McDonald’s U.S. business priorities and execution at the regional level (i.e. Field) — helping Field leaders, Owner/Operators and staff understand what matters, why it matters, and how to act on it.
This position is in Chicago at McDonald’s headquarters with occasional travel. You will report directly to the Sr. Manager, U.S. Field Communications and be a member of the broader U.S. Business Communications Team.
Duties
Strategic Responsibilities:
In this role, you will:
- Develop, execute and measure Field Communications strategies that amplify McDonald’s U.S. priorities while addressing local Field Office needs.
- Elevate Field Office perspectives into broader communications strategies by representing Field Office stakeholders during national planning to improve how national priorities land locally.
- Serve as the strategic communications business partner for assigned Field Vice Presidents and Field Leadership Teams.
- Guide and optimize internal communication channels for Field Offices, including leadership messaging, newsletters, town halls, intranet channels, etc.
- Uplevel and modernize communications strategies, tools, and tactics supporting McDonald’s Field and Owner/Operator events.
- Capture and apply qualitative and quantitative insights to continually improve communications tactics, audience understanding, and strategic guidance.
- Partner with Field PR, Government Relations, Legal, Operations and other stakeholders to support proactive brand reputation, local storytelling, and urgent or sensitive Field communications.
- Operate effectively in a matrixed environment, balancing national strategy, local stakeholder needs and multiple high-priority workstreams.
Qualifications
Qualifications
- BA/BS degree required.
- Experience with internal and executive communications; external communications experience preferred.
- Experience owning end-to-end communications campaigns from strategy and planning through execution, measurement and improvement.
- Experience with email automation, distribution, analytics or internal communications platforms.
- Preferred: Experience extending native platform metrics through custom dashboards or deep-dive reporting tools such as Power BI.
- Experience providing counsel and driving influence with senior leaders.
- Ability to navigate, orchestrate and work through complex issues and audiences with a perspective that connects centralized strategy and localized stakeholder needs.
- Proven ability to adapt quickly in a fast-paced, matrixed environment and balance multiple high-priority workstreams.
- Curiosity and initiative to proactively explore and experiment with emerging channels, tools, and tactics – including, but not limited to, AI.
- Strategic and analytical mindset paired with the tactical ability to deliver quality work quickly and consistently.
Compensation
Bonus Eligible: YES
Long - Term Incentive: YES
Benefits Eligible: YES
Salary Range
The expected salary range for this role is $107,684.00 - $134,605.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.