Manager, Tech Deployment

This role presents an exciting opportunity to join McDonald’s high-performing Deployment Technology Team, where you will manage the seamless and well-communicated deployment of restaurant technology across regional markets.

As the Manager, Tech Deployment you will be responsible for planning, communicating and aligning technology readiness and deployment initiatives within your assigned region. Collaborating closely with technology leads and cross-functional stakeholders, you will develop, communicate, and help present deployment plans that are consistent and scalable across global markets. You will be instrumental in ensuring the effective and consistent execution of digital and technology solutions.

You will also be responsible for maintaining and evolving the Global Playbooks, ensuring they reflect lessons learned and best practices. Additionally, you will manage deployment roadmaps and provide clear, date-driven progress updates, leveraging strong project and program management capabilities alongside excellent communication skills.

As part of the Readiness and Deployment team, you will:

• Lead market readiness, mobilisation, and pilot deployments from discovery through execution
• Establish and maintain governance routines and stakeholder priorities
• Capture key learnings and update the global process playbook
• Manage deployment plans using Jira and PowerPoint
• Ensure readiness for a high velocity of markets annually

Key Responsibilities:

Program Delivery & Governance

• Oversee all delivery activities within assigned workstream(s), ensuring full scope completion on time, within budget, and in alignment with defined objectives.
• Manage escalations for project delivery risks and issues, driving timely resolution and mitigation plans.
• Maintain and establish governance structures, meeting cadences, and stakeholder engagement routines to ensure accountability and transparency.
• Manage and update pilot delivery plans, readiness trackers, and progress dashboards within Jira or equivalent tools.

Market Readiness & Deployment

• Manage and coordinate market and regional technology mobilisation, discovery, and implementation activities.
• Manage successful completion and closure of Market Readiness Assessments,  Technical Questionnaires, reviewing driving gap closure activities.
• Coordinate go/no-go readiness assessments, including checklists, risk mitigation, and entry/exit criteria validation.
• Support Market onboarding and education to build awareness, capability, and adoption of the Edge program.
• Capture and maintain market learnings and best practices within the global process playbook to drive consistency and scalability.

Stakeholder Engagement & Alignment

• Facilitate engagement, communication, and collaboration across Global Technology and regional business markets.
• Facilitate decision-making forums to enable effective governance and timely resolutions.
• Maintain ongoing interlocks with key workstreams and communicate progress, dependencies, and risks to leadership.

Continuous Improvement

• Identify opportunities to refine ways of working, collaboration models, and delivery practices across Edge teams and partners.
• Support data-driven insights and reporting to highlight progress, blockers, and impact.
• Contribute to building and maintaining the Edge global playbook and readiness frameworks.

Skills and Experience required:

• Significant years of experience in project or program management, preferably within global, cross-functional, or technology-driven environments.
• Proven experience leading multiple concurrent workstreams across complex, matrixed organizations.
• Strong understanding of technology mobilisation, market readiness, and deployment frameworks.
• Demonstrated success managing budgets, timelines, and scope to achieve measurable results.
• Proficiency with Jira, Confluence, Smartsheet, Microsoft Project, or similar project tracking tools.
• Strong skills in risk management, issue resolution, and stakeholder communication at both operational and executive levels.
• Exceptional communication, presentation, and interpersonal skills.
• Analytical and detail-oriented, with a strong focus on process improvement, documentation, and knowledge sharing.
• Comfortable working in a fast-paced, ambiguous environment that balances strategic direction with hands-on delivery execution.

To be successful in this role you will:

• Lead with Global Technology Centricity & Empathy – Manage through outcomes and collaboration, clearly articulating program impact..
• Learn with Agility – Actively seek new knowledge and apply learnings to strengthen team performance.
• Adapt to Change – Embrace ambiguity and proactively identify solutions.
• Grow from Experience – Reflect on challenges to improve delivery excellence.

• Bachelor’s degree in Business, Information Technology, Project Management, or a related field required.