Manager, Tech Deployment

Department Overview

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and Edge computing to deliver on the next set of ground breaking opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always eager for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Summary

The US Hardware Installation & Standards team is dedicated to the adoption, certification, and deployment of technology hardware in over 13,500 US restaurants.

This role will be responsible for designing and implementing a strategy for the Hardware Installation & Standards team, including:

• Maintaining a globally-aligned hardware roadmap.

• Managing the hardware and OS lifecycle for all restaurant devices.

• Lab and field evaluation for all new hardware devices.

• Handling current team workload and future capacity using best-practices.

• Writing concise, executive level status updates for key projects.

• Developing and tracking Hardware Adoption critical metrics for Senior Leadership insight.

2 Technology Deployment Supervisors and 18 Contractors report to this role.

This role reports to the Senior Manager, Technology Deployment for the Hardware Adoption team within the US Technology organization.

Duties

• Evaluate impact of hardware on restaurant operations, ensuring hardware meets US Market restaurant requirements and standards.
• Plan, schedule, coordinate, and run all aspects of the Hardware Certification process.
• Serve as the main point of contact for the outsourced contractor team, delegating responsibilities where support is required.
• Work with Product Owners, other MHQ Departments (e.g. Global & Segment Teams), Field partners, Suppliers/Vendors, the OTP Program and O/O’s to understand business needs and their standard methodologies.
• Present project plans and timelines to partners and Leadership committees.
• Maintain project status and reporting by coordinating deadlines from the consulting team to ensure accountability on outcomes
• Create, monitor, and maintain KPIs.
• Assist in defining Hardware Quality Service Level Agreements (SLAs).
• Ensure all documentation remains current (e.g. Installation, Cabling, Topology, Electrical Standards, etc.).
• Train and mentor team members and champion an environment where they can excel through support and empowerment.
• Provide regular informal feedback, as well as formal feedback for performance reviews, and mentoring for positions under this role’s supervision.
• Promote team empowerment by ensuring that each team member is fully engaged in the project with significant contributions/outcomes.
• Represent the Hardware Adoption team in governance calls and technical reviews.

Qualifications

Basic Qualifications

• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• Experience handling technical priorities and driving strategic hardware initiatives.
• Demonstrated ability to manage technical products from an unclear problem statement, driving clarity, understanding, and opportunity assessment, handling trade-offs and evaluating potential concepts with internal and external partners using design thinking and agile principles.
• Experience working in an agile product development environment: participating in and leading agile ceremonies, managing a backlog/release plan, tracking metrics of multiple teams, removing blockers (burndown chart, release burn up, etc.)
• Impact-minded approach, with ability to articulate goals and instill action and alignment to reach them.
• Shown analytical and quantitative skills; ability to use data and metrics to back up assumptions, develop product strategy and business cases, and measure success.
• Strong written communication, presentation, and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language.
• Ability to develop and manage project schedules, communicate deadlines, make sure project deadlines are adhered to, and creatively solve issues.
• Able to work with culturally teams with varied strengths across levels in a global organization and in an extensively outsourced environment.

Preferred Qualifications

• Experience with hardware peripherals, architecture, and cataloging processes. Example hardware: kiosks, digital signage, media players, scanners, cash recyclers, audio systems, etc.
• Show ability to effectively influence and partner across product and platform teams.
• Experience defining hardware standards and specifications.

Experience

• 5+ years of technical product management or relevant experience with a Bachelor’s degree or 3+ years relevant experience with a Master’s degree.
• 2+ years working with restaurant or retail hardware solutions and platforms.
• Experience working on technical teams that manage an important product and/or a suite of products.
• Experience communicating with leadership and setting expectations for major cross-functional initiatives.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

 Salary Ranges: $112,860 - $143,900

Competencies