Job Description

Company Description:

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

McDonald’s is taking our business beyond the walls of restaurants - revolutionizing how we connect with our customers. We are providing customers with enticing digital solutions on the scale of industry leading retailers like Amazon and eBay. Technology is critical to McDonald’s Accelerating the Arches growth plan, and now, more than ever, it is at the core of running great restaurants and serving our customers.

The Strategic Alignment & Communication Manager is part of the US Technology Team. Simply put, this role is responsible for developing and implementing strategic and robust communication agendas across the US Technology organization and with our owner/operator partners; This role will be the communication expert on some of our highest technology priorities, a strategic advisor to our US Technology leadership team and cornerstone to the overall health and operations of the department!

Primary Duties:

  • Partners with technical project teams and cross-functional business partners to lead the development and execution of comprehensive communication and stakeholder engagement strategies, enabling the successful development and deployment of our most impactful technology initiatives.
  • Advises, aligns and influences team members on effective communications strategy, key areas of focus and desired impact (identify advocates and change agents, gaps, potential barriers, communication planning, measurement strategy, presentation materials, etc.).
  • Strategically counsel the US Technology leadership team and responsible for the execution on organizational health, team engagement and talent development opportunities across the department. Including leading an annual employee engagement calendar and implementing activities to improve team engagement, managing the execution and action planning against employee pulse surveys, and ensuring department adherence to HR performance management practices.
  • In partnership with the broader US Technology Strategic Alignment & Communications Team, supports the orchestration and engagement with US Technology’s key business partners - notably our US owner/operators - to activate our strategic narrative and change agenda.
  • Innovative ways and procedures surrounding the Technology communications (seeking efficiencies, new insights and ultimately, effectiveness) and identifies and applies new, creative ways to reach and engage external audiences through content and other new online and offline approaches.
  • Develops and maintains relationships with critical partners across the U.S. business, including owner/operators, field & national technology teams and communications to foster alignment and elevation of the US Technology narrative.
  • 5-7 years’ proven experience working in business, communications, change management, organizational excellence, or other related areas.
  • Outstanding written and verbal skills, including a demonstrated ability to collaborate with technical team members, technical language, and offer translation into concepts that are easily understood by general business or executive audiences.
  • Consistent track record of driving and implementing successful, insight-based, creative communications programs that delivered against brand business objectives, on time and within budget
  • Experience with technology preferred.
  • Able to navigate complexity, diverse teams with various collaborator needs, while delivering tangible outcomes
  • Experience supporting organizational change, establishing team culture and optimizing interpersonal operations.
  • Demonstrated combination of education and years of professional experience showing ability to work with senior leader teams, provide strategic recommendations, and implement action.
  • Ability to present in front of and lead discussions among large audiences.
  • Capable of being structured and methodical, while also flexible and adaptable to changing organization needs, technology innovation, and interpersonal transformation.
  • Skilled with Microsoft Office Suite (Office 365 / O365, including Teams, SharePoint, Word, Excel, PowerPoint, OneNote). Able to show experience with or potential to learn Smartsheet and other digital tools.
Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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