Job Description

Company Description:

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

This opportunity is part of the DevOps COE in CPP Delivery office, where our mission is to help our product engineering teams deliver faster with improved quality and reliability. We work cross functional with our global product teams and market teams in defining and executing on our automation test strategy, improving our build and deploy pipelines to standard tools and templates and Find opportunities to proactively maintain our product SLAs. This is a strategy and transformation-focused role. As a Senior Manager Tech Lead, you will partner with our test automation teams, product engineering groups, and 3rd party engineering vendors to develop and drive CI/CD tool adoption and standardization, and development environment improvements.


  • Design and drive monitoring, alerting, ticket reporting strategies to measure SLA, SLO, MTTI, MTTR and align with management expectations to reduce/minimize prod downtime.
  • Guide site reliability automation to help eliminate manual toil and create a self-healing capability.
  • Participate in selection of appropriate automation tools, defining technology, quality, experience and implementation standards and practices within own technical domain.
  • Design, implement, test, deploy and maintain innovative software solutions to transform service performance, adaptability, cost, and security.
  • Bachelor's Degree or equivalent experience in Technology or related
  • 5+ years software engineering experience with at least 3+ years as a SRE or similar positions.
  • Experience with SRE design to address reliability and resiliency with availability.
  • Experience in working in a cloud environment AWS, Azure or GCP.
  • Experience in mobile development on iOS and Android.
  • Solid experience with DevOps (CI/CD pipelines with Jenkins or similar; Git/GitHub).
  • Demonstrable skills in high availability and scalability design, as well as performance monitoring and testing.
  • Extremely comfortable with production environments, firewalls, and networking
  • Solid experience in deploying, observing, altering, logging, and monitoring systems (New Relic, Data dog or something similar) with an approach towards predictive analysis
  • Experience partnering with stakeholders with good interpersonal and written communication skills.
Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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