Manager, Process Design & Simulation

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

McDonald’s is built on the foundation of Running Great Restaurants. Join our high-performing team responsible for enabling our restaurants to operate at their best and deliver exceptional customer experiences every day. Global Operations supports markets to ensure they have operational solutions and consulting resources that solve the needs of today, while looking ahead to our future. 

This position sits within the Global Operations team working out of the Chicago West Loop headquarters and reports into the Director, Global Operations Strategy and Standards. A successful candidate will serve as an internal consultant to corporate functional teams as well as Operations stakeholders across global markets and segments focused on continuous improvement and innovation efforts.

Business questions or topics supported could include: kitchen operations/production optimization, assessment of new menu or technology product, technology innovation, equipment, operations procedures, restaurant staffing/positioning guides, new restaurant concepts and design, restaurant capacity/efficiency planning, and operational impact of shifting trends in consumer behavior.

The role will work cross functionally with teams representing, but not limited to, Global Operations, Real Estate Design and Development, Digital Product, Menu, IT, Strategy, Digital, & Market Operations and Analytics.

Position Purpose

1. Provide direct consulting support to global market Operations leaders and headquarter functional partners to frame business challenges and opportunities, identify methodologies to virtually prototype and test potential solutions, and provide guidance for solution development, testing and implementation
2. Analyze and evaluate existing operational systems and processes to find opportunities for enhanced efficiency, increased capacity, and more consistent performance.
3. Optimize process design and existing simulation processes, procedures, and tools to ensure speed to insight, quality of results, and scalability of services

The ideal candidate will be:

• Committed to deeply understanding the details of current restaurant operations
• Knowledgeable and skilled in System Design, Continuous Improvement, Project Management, Operations, Process Design, Modeling and Simulation, Insights & Analytics
• Skilled at understanding and analyzing complex processes
• Skilled at telling stories with quantitative data to audiences at all levels
• Equally comfortable leading external vendors to execute projects and rolling up his/her sleeves to manage data and performance analytics
• Self-starter who is confident working under tight timelines & competing demands

Principal Accountabilities

• Collaborate with cross-functional teams to gain insight and define the direction and methodologies to address business challenges
• Build, maintain and productionalize discrete event simulation models (Simio Simulation Software preferred) to support Global Operations, functional partners, and global markets.
• Serve as process design lead for cross functional innovation projects and global market-facing consulting engagements
• Utilize process mapping and principles of mathematics, science, and engineering to understand and quantify processes
• Identify opportunities to improve throughput, capacity, and customer experience and prevent waste and inefficiency
• Provide insights and tools to support Global Operations continuous improvement efforts
• Support the development of valid and reliable innovation lab tests and in-restaurant tests
• Build and maintain the global service/production process documentation (e.g., process flows, time and motion studies, engineered standards, etc)
• Champion data driven Operations decision making and support the development of process design and simulation skills with market partners

 

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $112,860 - $143,900 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

• Bachelor’s Degree in Operations Research, Industrial Engineering, Management Science or related field. Master’s or Ph.D. preferred
• Minimum 5 years business experience with dynamic responsibility in executing and leading process design and simulation/testing efforts
• Expertise with Simio Simulation Software preferred
• Prior consulting experience is highly preferred
• Knowledge of continuous process improvement processes, methods, and programs, such as Kaizen, Six Sigma, Lean, 5S and the appropriate application of each.
• Big Data Analytics skills a plus: Querying languages (SQL, Postgres), open source data/analytics languages (Python), expertise with data analytics platforms (Alteryx), strong skills with data visualization tools (Tableau)
• Advanced Microsoft Office Skills
• Periodic travel to company locations in the U.S. and internationally for consulting, training or data collection (less than 20% travel commitment)

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.