Manager - Operations Excellence (QA)

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

We’re recruiting engineers to join our Global Technology team in Mexico City as we open our McDonald’s Capability Center (MCC). Our Mexico City MCC will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day. 

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description:

This role will be a part of Operations Excellence function and Tech Excellence team, and will report to Sr. Manager - Operations Excellence. The QA Manager will be responsible to coordinate & collaborate with the product teams on process maturity and technology adoption to ensure standardization, efficiency, collaboration and continuous improvement across these teams. The QA Manager will work closely with stakeholders across the EPP organization and lead / manage the QA CoE activities on technology adoption, QA process standardization, industry standard best practices, automation and performance testing frameworks, consultancy on testing strategy etc. Additionally, the QA Manager will be required to manage the QA delivery for certain products like Oracle EBS

Responsibilities & Accountabilities:

Lead and manage the following activities

• QA Process Documentation and POD team enablement, QA Audit Workflow and scoring, Project / Support Quality Auditing,Post Audit reporting and remediation support
• Technology Consulting - QA Automation, CI/CD, Web, API, Mobile
• QA Technology support & Guidelines on industry best practices, McDonalds applications, Data migration validation and testing strategy
• Performance testing strategy and load test planning consultancy
• Jira - Zephyr - Test Management Strategy, Guidelines and review
• QA Tools hands on experience - Tosca, Neoload, Github, CI/CD pipeline.
• QA Test Lab Servers and Infrastructure Administration
• QA Tools License Management & Tools vendor management
• QA Best Practices & Process Standardization
• Consultancy on Adoption of QA Dashboard reporting template
• QA Delivery for certain products like MBS etc

Qualifications:

Bachelors degree in Computer Science/Information Technology or related field.

Experience: Minimum of 10 years of experience in IT QA, with at least 4 years in a QA managerial role

Preferred Qualifications

• Professional certifications from ISTQB or equivalent are highly desirable.