Manager - Operations Excellence (Performance & Insights)

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description:

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Operational Excellence (People, Process and Performance), where our vision is to "Always be a... people led, product centric, future focused & trusted technology partner of choice". 

The Manager, Operations Excellence (Performance & Insights) will report to the Sr. Manager of OpEx (Strategy & Performance) for EPP and will support the strategic objectives of EPP, ensuring operational efficiency and excellence through data-driven decision making.  The performance analysis and insights span across EPP, and include analysis in support of Finance Technology, People Technology, Supply Chain Technology, Corporate Technology, and Operations Excellence.  This role will collaborate with Product and Operations Excellence teams to standardize EPP’s performance tracking and help EPP achieve its objectives and key results (OKRs).   

Responsibilities & Accountabilities:

• Conduct OKR tracking and financial analysis and modeling activities for EPP. 
  • Manage and refresh the OKR dashboard for EPP to ensure relevance and impact. 
  • Support the EPP, OpEx Director for overall EPP financial planning, budget requests, forecasting and financial reports and aggregation. 
  • Conduct monthly financial planning analysis activities, partner with team members. 
  • Execute financial modeling, regular monthly financial forecasting, financial aggregation, and capital management. 
  • Conduct periodic and ad hoc financial analysis, receiving information to and from various groups, and collecting information into useful and presentable formats for leadership. 
  • Track and report on financial performance, identifying areas for cost optimization and efficiency improvements.  
  • Prepare detailed reports and presentations for senior management, highlighting findings and recommendations.  

• Support the EPP, OpEx Director for creation of the value realization capability. 
  • Provide analytics to support value realization efforts for EPP. 
  • Analyze and provide input into tools and tracking for value realization processes. 
  • Conduct cost-benefit analysis, return on investment (ROI) analyses, and writing and evaluating business case justifications. 

• Support the Operations Excellence team on efforts to analyze industry trends and competitive research. 
  • Provide input to operationalize market research activities and trend analysis. 
  • Analyze competitive benchmarking efforts in support of EPP targeted areas. 
  • Analyze partner feedback and summarize findings for EPP, OpEx Director.  

• Provide support to EPP Team members on financial analysis and root cause investigation. 
  • Be the EPP point of contact for financial matters, budget, forecast, and actuals. 
  • Support the Senior Manager, Director, and Senior Director for EPP OpEx, as needed. 

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $112860 - 143900 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

• Minimum 8 years experience in working with strategy and performance functions in global organizations  
• Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field.
• Deep financial analysis experience with deep knowledge of financial models, reports, and financial concepts (including operational expenses, capital expenses, budgets, forecasts, actuals). 
• Ability to analyze data in tools and systems, and in external tools and models (including Smartsheet, excel, pivot tables, macros, reports, views, PowerBI, and other various methods of visualization). 
• Capable of synthesizing substantial amounts of detailed data and providing summaries, insights, and recommendations to leadership. 
• Able to work within the EPP and OpEx team, as well as with our business partners in Financial Planning and Analysis, Human Resources, Strategy & Planning, and other groups, as needed. 
• Able to navigate complexity and ambiguity while delivering tangible outcomes.  
• Comfortable working with teams, while also capable of working independently and conducting independent analysis and review. 
• Skilled in root cause analysis, gap analysis, evaluation of variances, and digging into details. 
• Able to aggregate financial data to call attention to items requiring review and using data to inform recommendations and decision making. 
• Comfortable working across local and international teams, on-site, hybrid, and virtual environments. 
• Able to work with Microsoft Office Suite (Office 365 / O365, including Teams, SharePoint, Word, Excel, PowerPoint, OneNote), and partner with team members working in these applications. 
• Comfortable to use, navigate, or learn Smartsheet, Excel and other digital tools and dashboards. 
• Able to meet deadlines, communicate financial status, deduct key information, and represent status of actuals plus forecast, compared to budget, in a concise and useful manner. 
• Demonstrated education, experience, or combination, working as a financial planner, financial analyst, data analyst, working with business, operations, technology teams, or similar skillset. 

Preferred Qualifications

• MBA or equivalent advanced degree preferred. 

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.