Manager, Operations Excellence (Integration COE)

Company Description:

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

This role will be a part of Operations Excellence and will report to Senior Manager OPERATIONS EXCELLENCE

We are looking for an experienced Integration COE Lead to establish and drive the technical strategy, best practices, and standards for our organization's integration initiatives. The ideal candidate will lead a team of professionals to ensure seamless, scalable, and efficient integration processes that support the business's evolving needs.

Responsibilities & Accountabilities:

The role expects the resource to perform the following functions:

• Guide the technical direction of the product, lead the Center of Excellence (COE), and handle the support team (whether internal, external, or a combination of both).
• Define and set standards and guidelines for integration architecture, development, and deployment.
• Ensure adherence to coding standards, documentation practices, and quality control measures.
• Conduct regular audit to identify areas of opportunity and implement effective solutions.
• Collaborate with the EPP organization (Finance, People, and Supply Chain) to assess the current landscape and identify the most suitable third-party tools to meet all application needs.
• Work closely with the Modernization product teams to develop standardized designs that align with our overarching GF, GP, and GI Modernization initiatives.
• Supervise the design, development, and implementation of integration solutions to ensure they meet performance, scalability, and security standards.
• Serve as the domain guide on features and capabilities for development partners and other product teams to ensure detailed alignment.
• Craft and implement optimization experiments to validate and improve feature adoption.
• Diagnose sophisticated problems across multiple teams and provide actionable recommendations for resolution.
• Maintain collaborations, including product teams as integration solution customers, ensuring alignment with transformation roadmaps.

Qualifications:

• A bachelor's degree or equivalent experience in computer science or equivalent combination of technical education and work experience
• 10+ years of technology experience required.
• 8+ years hands-on software development experience in data-integration space, with knowledge of Agile software development process
• 5+ years of product experience, preferably on data-integration products leading development & operational teams

Preferred Qualifications

• Data-Integration experience - for enterprise and back-office integrations
• Experience working on projects that span multiple organizations, geographies and business units
• Knowledge of professional software engineering practices & standard methodologies for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Proficient in simplifying intricate technical solutions for non-technical partners
• Experience working in a leadership role in an agile product development environment

Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

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Nothing in this job posting or description should be construed as an offer or guarantee of employment.