Job Description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have an impact around the world. We are customer-obsessed, committed to being leaders, and believe we are better when working together. Over the last couple of years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry, and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as a chance to have a genuine impact on our customers, our people and our partners.

Our new, state-of-the-art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It's set up to be a global hub that cultivates innovation. Take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to communicate with your team around the globe! Our office helps us connect with each other like never before. Participate in monthly organized events, enjoy massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites. Needless to say, you’ll be lovin’ it here!

 

    Job Description:

    McDonald’s, one of the most recognized brands in the world, is seeking a Manager of CyberSecurity Service Engineering to support our CyberSecurity team as we protect McDonald’s. You will collaborate closely with Global Technology leadership, market leaders, project managers, Global Technology solutions teams, application owners, key vendors, and others to ensure McDonald’s has world class CyberSecurity products and services.  

    This role will be responsible for developing new CyberSecurity services and enhancing existing services to meet the increasing needs for protecting our users, devices, networks, applications, and data.  This person will work closely with all areas of the business and technology teams to ensure that our services are meeting the needs of markets, application teams, corporate departments, and other stakeholders.

    The Manager of CyberSecurity Service Engineering will work with partners globally to ensure that the services being managed are designed to meet business needs, are scalable, and are secure.  This person must set the high-level strategy and direction for the services they are responsible for and set clear expectations, goals, and requirements for vendors that must be obtained as a measure of success. This position will work closely with market technology teams, GTRM Cybersecurity Service Operations, GTRM architects, application owners, key vendors and others to ensure the proper design and functioning of McDonald’s CyberSecurity services.

    *Responsibilities

    • Assess the strategic and practical needs of McDonald’s globally to and help ensure that CyberSecurity products and services this person is responsible for meets the needs of the business.
    • Work with vendors to ensure that CyberSecurity services are designed to maintain high availability and resiliency at all times.
    • Provide input to a roadmap of proposed future updates and enhancements to the CyberSecurity platform and help socialize with key stakeholders.
    • Work with cross-functional teams to identify and implement ways to improve the ease of use, security, and operational stability of CyberSecurity systems.
    • Perform functions promptly and with an acute level of attention to detail, urgency, and thoroughness.
    • Drive strategic improvement projects within CyberSecurity Service Engineering and measure their impact. (Continuous improvement methodology).
    • Ensure security policies, standards, procedures, and guidelines are followed.
    • Act as a mentor to team members and vendor partners on projects and provide on-the-job training where needed.
    • Analyze complex engineering issues, determine their cause and impact on the business, and identify the corrective action needed to eliminate and prevent the events in the future.
    • Ensure operations is taken into account as services are created, enhanced, and updated.
    • Support a strategic program applying industry-leading practices and methodologies to support the achievement of short, medium, and long-term goals.
    • Help develop and implement appropriate policies, SOPs, training, and guidelines for managing services.
    • Provide input into future projects to improve CyberSecurity services.

    Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date. 

    Qualifications:

    Minimum Requirements

    • Bachelor’s degree in Engineering, Computer Science, CyberSecurity, or equivalent experience.
    • 3+ years experience with a building or operating security services.
    • Experience managing 3rd party vendors and service providers

    Desired skills:

    • Experienced in designing, developing, or operating complex CyberSecurity products and services.
    • Familiarity with complex multinational companies and distributed business models.
    • Experience and willingness to lead a 24x7x365 team.
    • Ability to interpret and understand business needs and convey such issues to operations and support teams.
    • Proficient in technical writing and demonstrating various creative mechanisms to communicate to diverse audiences.
    • Strong ability to assess urgency and prioritization and make good decisions based upon circumstances.
    • Professional certifications such as ITIL, CISM, CISSP, or similar.
    Additional Information:

    McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

    From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

    At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

    While most of us are working remote during COVID-19, we're excited to get back to our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:

    • Take a class at Hamburger University
    • Sample future items in our Test Kitchen
    • Utilize the latest technology to connect with your team around the globe

    We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

    McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

    McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Nothing in this job posting or description should be construed as an offer or guarantee of employment.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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