Job Description

Company Description:

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this revolution is McDonald’s Global Technology organization made up of entrepreneurs who get to build brand new tech with scary experienced people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always eager for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Summary

The Global Technology Risk Management (GTRM) is the team that is ultimately responsible for the securing of McDonald’s information assets at a global level. This Manager of Cybersecurity Service Engineering - Endpoint Security will be responsible for developing new Endpoint Cybersecurity services and enhancing existing services to meet the increasing needs for protecting our users, devices, networks, applications, and data, while ensuring the highest availability of our assets. This person will work closely with all areas of the business and technology teams to ensure that our Endpoint security services meet the needs of markets, application teams, corporate departments, and other collaborators.

This role will also work with vendors globally to ensure the proper functioning and delivery of the processes required to keep these Endpoint Security and infrastructure services running reliably. This person must find opportunities that feed into a high-level Endpoint security strategy, provide direction to vendors, and set clear expectations, goals, and requirements that must be obtained as a measure of success. This position will work closely with GTRM Cybersecurity Service Operations & Deployment, GTRM Architecture & Response, market technology teams, application owners, vendors, and others to ensure the continued reliable operation of McDonald’s Cybersecurity Endpoint Services.

Accountabilities & Responsibilities:

  • Assess the strategic and practical needs of McDonald’s globally to help ensure that the company has extraordinary Cybersecurity products and services that meets the needs of the business.
  • Work with peers throughout Global Technology, Markets, and Vendors to ensure that Endpoint Cybersecurity services are designed to always maintain high availability and resiliency, considering both process and technology.
  • Lead the strategic direction, technical evolution, and day to day Engineering tasks for McDonald’s Endpoint Cybersecurity products including but not limited to our EDR and allow-listing platforms.
  • Develop a roadmap of proposed future updates and enhancements to McDonald’s Endpoint Cybersecurity platforms that consider the needs of the business and socialize with key partners.
  • Review, develop and update user documentation that reflects the architecture and develop process documentation in support of the consumption model of the service to include any multi-functional work across the McDonald’s organization.
  • Work with teams throughout the McDonald’s system to identify and implement ways to improve the ease of deployment, consumption, security, and operational stability of Cybersecurity systems.
  • Correspond with collaborators and perform functions promptly and with an acute level of attention to detail, urgency, and thoroughness.
  • Deliver strategic improvement projects within Cybersecurity Service Engineering and measure their impact using continuous improvement methodology.
  • Ensure security policies, standards, procedures, and guidelines are followed.
  • Analyze complex engineering issues, document their impact on the business, resolve their cause and impact on the business, and identify the corrective action(s) needed to eliminate and prevent events in the future.
  • Ensure operations and service consumption are of primary concern as capabilities are created, enhanced, and updated.
  • Prioritize work and handle with a sense of urgency.
  • Support a strategic program applying industry-leading practices and methodologies to support the achievement of short, medium, and long-term goals.
  • Develop and implement appropriate policies, SOPs, training, and guidelines for managing services.
  • Bachelor’s degree in Computer Science, Cybersecurity, Engineering, or equivalent experience.
  • 5+ years of Service Manager experience with a background in building and/or operating Endpoint security services.
  • Experience managing 3rd party vendors and service providers.
  • Solid ability to solve sophisticated problems without supervision.
  • Ability to interpret and understand business needs and translate into technology solutions (people, process & tools).
  • Solid ability to assess vitality and prioritization and make good decisions based upon situational circumstances.
  • Strong IT operations management background.
  • Awareness and understanding of industry trends and standard methodologies.
  • Highly organized, detailed oriented, technically minded, highly collaborative with peers and collaborators, and has an ownership approach.
  • Self-starter who learns quickly on the job with minimal training.
  • Ability to interpret and understand business needs and convey such issues to operations and support teams.
  • Understand and represent the different perspectives of various collaborators (users, customers, suppliers, etc.) of a service.
  • Work under stress in a rapidly changing environment.
  • Resolve / handle conflict or disagreements gracefully.
  • Proficient in technical writing and demonstrating various creative mechanisms to communicate to diverse audiences.
  • Solid ability to assess vitality and prioritization and make good decisions based upon circumstances.
  • Experience and ability to participate in a 24x7x365 team.

Preferred Qualifications

  • Experienced in designing, developing, and operating Endpoint Detection and Response (EDR) products and services in an Enterprise setting across a diverse set of platforms.
  • Experience with IT Service Manager systems such as Service Now.
  • Familiarity with the ITIL operation model.
  • Enjoys solutioning using a shift-left mentality.
  • Leads work using Agile principles.
Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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