Job Description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential.   Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description:

We are looking for a Manager to be a part of the Learning & Development Center of Excellence during a period of unprecedented innovation and advancement. With a long-standing commitment and investment in L&D, our strategy seeks to further evolve and accelerate learning as imperative for our business across the McDonald’s system.

In this role, you will partner with the Global Learning & Development Leadership Team, market teams and various teams within the business units to build the operational excellence infrastructure for Learning & Development globally. You will evolve, imagine and ultimately build the Strategy & Operations service line within the Global L&D Center of Expertise (COE). You will lead our financial strategy & execution, measurement & analytics efforts, and annual planning process.


Financial Strategy & Execution

  • Financial Planning: Financial oversight, planning and projection delivery for 6 Global and 4 US L&D budget accounts- 10 budgets total, including both G&A and project-based spend; Totaling $40M+.
  • Identify finance insights to support funding key priorities.
  • Provide thought partnership, financial guidance, and stewardship through tracking, counsel, and regular communication/updates to key stakeholders ensuring visibility and accuracy.
  • Serve as a Global People partner to the Business Advisory Services (BAU) team.
  • Track and record all spend variances, including stopped work, new work and people shifts through variance analysis, record keeping, invoice processing, journal entries, and chargebacks.
  • Manage any needed additions, reductions, self-solves, etc. 2025 Budget plan and proposal delivery for US & Corp.
  • Vendor management (Deal Review Board, Legal liaison, Beeline, GSSS Liaison, supplier governance)
  • Manage projection and forecasting process 4x a year (Analytics & Insights)

Measurement & Analytics Strategy Implementation

  • Update and iterate the L&D Global scorecard with key measurements + KPIs
  • Innovate our measurement & analytics strategy to ensure we are making progress toward the key pillars of being a Talent Magnet, fostering a strong Learning Culture, and being a Strategic Enabler through the business by identifying and reporting on key metrics
  • Continue to build out our strategy to include business performance insights (i.e. how does L&D contribute to key business metrics?)
  • Contribute to the Quarterly Business Review (QBR) process and meetings
  • Provide insights and foresights to L&D value and impact (both leading and lagging indicators)

Strategic Planning & Operational Excellence

  • Lead phase planning and annual planning process with Global People Strategy & Alignment leads, and serve as liaison with Leadership Team, and Markets (Manage calendaring and deployment integration)
  • Act as change management lead, partnering with L&D Ops Managers to integrate the team globally
  • Bachelor’s degree required; Master’s degree preferred
  • 5+ years’ of applicable work experience
  • Experience in learning & development strategy, design, development, and/or systems/technology with a proven track record of excellence
  • Demonstrated experience leading the execution of strategies/plans that delivered desired outcomes and strong business performance
  • Experience working cross-culturally and cross-functionally in a global and/or business environment
  • Expertise across a variety of training methods with an excellent ability to engage with people at all levels of an organization
  • Excellent communication and presentation skills. Solid influencing, negotiation and facilitation skills to champion and maintain collaborative relationships with peers and other key stakeholders, including senior leadership
  • Strong business acumen, with the ability to credibly make a business case, by linking current and anticipated business challenges with learning and development solutions
  • Ability to develop and translate strategic goals into successful deployment plans
  • Outstanding project management skills on complex and evolving work
  • Proven record of communicating and processing sophisticated and sensitive information
    Additional Information:

    McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.

    McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Nothing in this job posting or description should be construed as an offer or guarantee of employment.

    Application Instructions

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