Job Description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Job Description:

The Manager, Global Process is responsible for driving strategic initiatives and improvements across end to end processes for Payroll. This role is on McDonald’s Global Business Services (GBS), which operates in approximately 10 countries. The Global Process Manager will align all strategic initiatives for processes, polices, and technologies across geographies.

The Manager, Global Process responsibilities:

  • Develop the strategy to drive consistent ownership of Payroll within the GBS markets
  • Develop the strategy, in partnership with Global People, on standardizing payroll systems across markets
  • Provides guidance, in partnership with Knowledge Management, on process documentation within the context of the global policy and monitors adherence through agreed upon KPIs & other metrics
  • Partners with Performance Management to agree upon and deliver KPIs & other metrics
  • Monitors global compliance and process performance, recommends process localization as needed
  • Manages the approval/ rejection of business cases for change requests
  • Proposes the prioritization of initiatives to GBS & Operational Excellence teams
  • Responsible for end to end and new process design
  • Manages and prioritizes portfolio of change initiatives that impact overall process
  • Encourages and drives the generation of continuous improvement ideas within the process network
  • Responsible for overseeing the definition, measurement, and establishment of service levels and SLA/KPI targets for the functional area
  • Partners with Knowledge Management and Employee Experience to identify training needs for local users/super users based on changes to process
  • Reviews and approves all changes to current policies and procedures for their functional areas

This role can sit out of our Chicago, Oak Brook IL or Columbus OH locations.


Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.

Minimum Requirements:

  • Bachelor’s degree in accounting, finance or related field
  • 3+ years in-depth functional expertise in the areas of Payroll, Finance, or related field
  • Domestic and international travel is required
  • Knowledge and understanding of payroll processing and related activities

Preferred Qualifications:

  • Oracle HCM Cloud experience or Cloud experience 
  • Experience partnering with Oracle on problem resolution and enhancement requests
  • 3+ years project management experience
  • Excellent written and verbal communication skills to effectively communicate with all levels of management and teams
  • Ability to quickly absorb product and process knowledge and apply appropriately to meet strategic goals
  • Strong analytical skills, knowledge of benchmarking processes, and problem solving skills
  • Control and Process Oriented
  • Global Experience
  • Formal Continuous Improvement training (i.e. Six Sigma)
  • Ability to influence
  • Decisive yet collaborative leadership style
  • Creative problem solver
  • Change agent / Visionary
Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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