Manager, Field Communications

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

At McDonald’s, our purpose is to feed and foster communities.  As the leading global foodservice retailer, we believe in using our size and influence as a responsible business - and engaging with McDonald’s customers, employees, Franchisees, suppliers and partners - to make a positive impact on people, communities and the planet. We’re proud of the work we do to help make a difference through responsible business growth, and will continue working to deliver progress in the communities in which we operate.

McDonald's Global Impact team is aligned around a mission to make McDonald’s one of the most respected, trusted, and admired brands in the world. We will do this through actions to drive responsible business growth, investments to foster community and sustainability, values-based advocacy, and compelling communications that matter to our customers, our System and our global stakeholders (read more about our Purpose & Impact here).

Job Description:

We’re looking for a Manager, Field Communications to lead the local communications strategy across two Midwest and Northeast markets (i.e., Field Offices). You will be a critical conduit and thought partner to both McDonald’s Field leadership and restaurant owner/operators. 

This position will be remote, with occasional travel required to McDonald’s Chicago headquarters and locally within your Field Offices. You will report directly to the Sr. Manager, US Field Communications and be a member of the broader North American Impact team. 

Strategic Responsibilities: 

In this role, you will: 

Execute a cohesive Field Communications strategy that ensures McDonald’s national priorities and narrative are cascaded locally: 

• Strategy will be implemented in partnership with the broader Field Communications team consisting of your fellow Field Communications Managers located across the country and the Sr. Manager of Field Communications. 

• Serve as the go-to communications counselor for Field Vice Presidents (local McDonald’s leadership). 
• Support the vision and develop the narrative/communications strategy for McDonald's Field and owner/operator events. 
• Manage all internal communication channels for Field Offices including leadership messaging, newsletters, intranet channels, Workplace posts, etc. 
• Partner with Field PR team on proactive local media relations to drive brand reputation. 
• Build and maintain critical owner/operator relationships locally.  

Qualifications:

• BA/BS degree required. 

• Experience with both internal and external communications. 

• Experience with improving entire existing processes, systems and / or products. 

• Experience providing counsel and driving influence with senior leadership. 

• Ability to navigate, orchestrate, and work through complex issues with a strategic, tactical, and fresh perspective. 

• Proven ability to adapt quickly to a fast-paced environment and support multiple high priority work streams. 

• High level of strategic focus and perspective and tactical ability to deliver. 

• In-depth knowledge of communication strategies, tools, and vehicles and application of written communication skills. 

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.