Job Description

Company Description:

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

As we have matured as an engineering organization and seen the demands for technology grow exponentially, we’re gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in house accountable for our strategic products. We’ll have diverse squads made up of engineers with traditional and specialized skillsets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.

Job Description:

A Business & Stakeholder Partnership Manager is part of the Market Cybersecurity Enablement team within Global Technology Risk Management (GTRM). This role fulfills the critical purpose of managing and representing the security priorities for McDonald’s as well as the related platform services to their respective assigned geography. This provides "local" representation to customers and stakeholders in these regions and a single point of contact to address regional specific issues or concerns related to GTRM Services. 

Business and Stakeholder Partnership:

  • Develop relationships with key stakeholders and act as a single point of contact for the GTRM Service Portfolio in the respective geographical location
  • Assist Service Managers in the development of strategies and solutions that meet the requirements of markets and take into consideration the needs of their customers and stakeholders
  • New solutions are clearly articulated to the segments/markets and participate in change enablement processes surrounding such solutions in order to facilitate successful prioritization and adoption of GTRM Services
  • Manage and oversee the operational aspects of GTRM Services provided to the markets and ensure SLAs, KPIs and other related service measurements are being met

Product/Services Strategic Alignment:

One of the accountabilities of the Business & Stakeholder Partnership Manager is to partner with the Service Managers of the GTRM Platforms to develop Service Lifecycle (build, deploy and operate.) This includes:

  • Participate in, or lead design and enhancement functions to ensure products are strategically aligned with McDonald's requirements and long-term roadmaps
  • Work with stakeholders, particularly market CIOs, to develop and deliver clear product lifecycles
  • Engage with markets to plan the adoption of key security bundles aligned with McDonald's core standards
  • Ensure proper process is followed to enable effective operational transition of a service in the markets
  • Develop market specific transition plans to transition the market from current state to target maturity levels

Product/Services Implementation:

  • Working with other Service Managers, McDonald's markets, and Technology Segment Alignment, determine service capabilities needed
  • Establish communications channels for ongoing relationship management including communications with regional or market suppliers

Operations of the Product/Service:

  • Operational procedures and documentation must be published and that, where appropriate, market operational personnel have been properly trained on the product
  • Conduct service-related feedback from markets for the GTRM service managers
  • Monitor that segment/market-specific enhancement requirements are known to the GTRM Service Managers and that the development/reject of specific enhancements is transparent to the requesting segments/markets

Adoption Management:

  • Possess a clear understanding of market environments and challenges and represent those to GTRM Platform leaders and Service Managers
  • Lead or assist in deployment planning and scheduling for the respective markets
  • Educate customers and key stakeholders of Product/Service functions, features and implementation requirements

Stakeholder Relationship Management:

  • Have ongoing stakeholder engagement for initial implementation, subsequent enhancements, and ongoing SLAs through appropriate periodic communications
  • Assist in aligning market/segment functions with global strategies, actively participate in global forums/teams and act as a single point of contact to the markets for Product/Service in the GTRM Portfolio
  • Participate in the IT Segment Alignment Meetings (GTRM is part of the extended Technology Segment Alignment Team)
  • Participate in Segment Meetings with the respective market CIOs
Qualifications:
  • Managing resources and services through an IT Outsources (ITO) / Managed Service Provider (MSP)
  • Must be familiar with NIST CFS & ITIL Foundation Standards
  • Experience with automation and orchestration tools and concepts repeatable deployments
  • Experience working with a geographically dispersed team
  • Excellent communication skills, both written and verbal with excellent attention to detail
  • Strong organization, time management and prioritization skills
  • Able to take a creative approach to situations and problem solving
  • Understanding of IT industry working practices/methodologies

Desired Skills

  • Rich experience with private and public cloud solutions and industry trends
  • Strong rapport and relationship building skills with both internal departments and external suppliers
  • Strong background on successful execution of ITIL disciplines to improve operational excellence. (Incident, Problem, Change, Capacity, Release Management)

Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.

Additional Information:

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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