International Inclusion Manager

Company Description:

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centred on service, integrity, inclusion, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. 

Job Description:

Our Global Inclusion (GI) team is responsible for the enterprise-wide inclusion strategy and ensuring that each of the company’s global markets, across the three-legged stool, are supported in a culturally-relevant way.  Additionally, that mitigates reputational risk. Advancing the Golden Rule, our global framework of Inclusion is recognized as a business imperative, and as a result, this role will  support the three market segments: International Operated Markets (IOM), which are comprised of wholly-owned markets, or countries in which the McDonald’s operates restaurants, International Operated Markets - Business Unit (IOM BU), which are comprised of smaller markets that are wholly-owned, and International Developmental Licensed Markets (IDLM), which are markets where McDonald’s has licensed its franchising rights to strategic partners. Read more about GI - it’s Purpose & Impact here. 

Reporting into the Director for International Inclusion, two managers will work closely in a collaborative environment to partners with stakeholders across IOM, IOM BU, and IDLM. The Manager in this role will be primarily responsible for the IOM segment (Australia, Canada, France, Germany and United Kingdom) and will drive the GI strategy in partnership with market leadership as well as with colleagues from across all corporate functions in the markets. The work will include assessing the markets’ Inclusion strategies against the Global Inclusion enterprise-wide strategy and support the journey of each market to become an industry leader in the space. Additionally, the Manager will be responsible for assessing each market regarding the use that data in conjunction with the strategy assessment to develop or enhance market-specific plans. Finally, once the markets have their plans, the Manager will consult and advise the markets in activating the plans and monitoring progress. 

More specifically, the selected candidate will be responsible for the following: 

• Work with GI leaders and market leaders to create and support market-level inclusion strategic plans based upon validated benchmarks and market-level research and ensure that market DEI strategies appropriately are globally yet locally relevant 

• Partner with colleagues to create reporting with relevant   metrics such as engagement, promotion rates, hiring and retention that inform interventions within and across markets 

• Work with market leaders to effectively manage and use key external strategic partnerships to support inclusion strategic plans 

• Manage relationships with cross-functional teams between and within each market as well as within the globalized functions 

• Work with GI team members and key stakeholders to build local narratives, tools and resources 

Qualifications:

Education

• Bachelor’s degree or equivalent work experience
• Master’s degree in human resources, human resources analytics, industrial/organizational psychology, or equivalent preferred

Leadership and Strategy

• Demonstrated experience and practice in inclusive leadership, strategy deployment, and facilitation for business results in a diverse group of international markets
• Proven record of creating and supporting market-level DEI strategic plans based upon validated benchmarks and market-level research
• Previous experience with inclusive leadership concepts as well as cross-cultural competencies and communications

Analytical and Assessment Skills

• Proven experience in conducting assessments, using qualitative and quantitative metrics to inform and evaluate interventions within and across markets
• Demonstrated ability to provide cultural insights, emerging market demographic analysis, and socio-economic conditions and indicators

Implementation and Execution

• Experience designing, implementing, and executing initiatives for scale and sustainability
• Demonstrated proficiency and knowledge to drive the utilization of technology and digital platforms

Cultural and Socio-Political Understanding

• Proven track record of understanding historic, contemporary, and anticipated cultural norms and socio/geo-political considerations

Communication and Collaboration

• Outstanding verbal and written communication skills; a persuasive communicator with a demonstrated ability to guide, mentor, and encourage others
• Outstanding proficiency in collaboration, diplomacy, and influencing
• Strong relationship builder with various partners within a large and highly complex global organization

Language Skills

• Fluency in English required
• Fluency in French, German, Spanish, Chinese, and/or Arabic preferred

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."