Infrastructure Engineer II
Company Description
Job Description
Company Description:
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Restaurant Infrastructure, Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.
The Infrastructure Engineer II role on the Global Restaurant Technology Platform (RTP) team is part of the Restaurant Infrastructure & Operations (RIO) Platform organization within GTIO. This role reports to the Senior Technical Platform Lead RTP and is responsible for infrastructure engineering, platform development, integration with Restaurant and Enterprise systems, and establishing engineering patterns, standards, and technical direction across the platform.
The RTP team owns the architecture, design, engineering, and lifecycle management of operating systems (OS), images, and supporting infrastructure that power more than 40,000 restaurants globally. This includes Windows Server and Client OS, virtual machines, configuration management, provisioning and imaging solutions, and infrastructure tooling.
This is primarily a bare-metal and server engineering role focused on physical servers, thin clients, and purpose-built restaurant technology. Responsibilities include setting up, provisioning, and imaging hardware, maintaining platform supportability at global scale, qualifying new solutions and hardware for deployment, automating operational processes through scripting, and diagnosing complex hardware, firmware, OS, and infrastructure issues that may not have documented vendor solutions. While Cloud and DevOps technologies are leveraged where appropriate, they are used to support the restaurant platform and infrastructure ecosystem rather than serving as the primary focus of this role.
The successful candidate will help shape the transformation of restaurant infrastructure and operations products and services across the McDonald’s environment by driving engineering best practices, modernizing platform capabilities, improving operational efficiency, and ensuring secure, scalable, and reliable technology solutions for restaurants around the world.
Duties
Basic Qualifications
- Engineer, maintain, and modernize Windows operating systems, images, deployment solutions, and supporting infrastructure across a global restaurant fleet.
- Own the lifecycle of restaurant compute platforms, including hardware qualification in partnership with Hardware Solutions team, provisioning, imaging, firmware, configuration management, and supportability.
- Troubleshoot and resolve complex hardware, firmware, operating system, and platform issues, creating standards and documentation to improve future supportability.
- Design, development, deploy, and support automation, scripting, tooling, and platform solutions that improve reliability, security, scalability, performance, and operational efficiency.
- Evaluate platform architecture, configurations, application stack, and operational performance to identify risks, optimization opportunities, and continuous improvement initiatives.
- Partner with global, segment, and market teams to design solutions that meet business requirements while taking into consideration local hardware, network, and regulatory needs.
- Influence platform architecture, engineering standards, and global restaurant technology practices to ensure consistency, scalability, and long-term maintainability.
- Collaborate with cross-functional teams, including Restaurant Systems Management, Restaurant Asset Management, Hardware Solutions and Lifecycle Management, Global Cyber Security, and Global Infrastructure and core business Application teams, to align platform strategy and roadmap priorities.
- Mentor team members, share technical expertise, and help strengthen engineering capabilities across the RTP and broader RIO organization.
- Champion security best practices and develop automated solutions that reduce risk and remediate vulnerabilities across the restaurant fleet.
Qualifications
Required Qualifications:
- Windows OS engineering depth: Demonstrated experience building and maintaining Windows Server and Client images at scale: modular image design, automated deployment, driver injection, and configuration baselines.
- Bare-metal fluency: Hands-on experience provisioning and troubleshooting physical server and endpoint hardware: firmware and BIOS/UEFI configuration, out-of-band management (iDRAC, iLO, IPMI, Redfish, or equivalent), storage controllers and RAID, and network boot.
- Root-cause diagnosis without a runbook: Experience isolating hardware, firmware, OS, and application layer failures in situations where documentation is absent, incomplete, or inaccurate – including intermittent failures reproducible only at Enterprise fleet scale.
- Automation: Proficiency in PowerShell, plus either Bash or Python, applied to real operational problems. Expected to describe something you have automated, why it was worth automating, and what it broke the first time it was used.
- Fleet management tooling: Experience operating an endpoint or server management platform – Tanium, Intune, SCCM/MECM, Ansible, or equivalent – including patching, compliance reporting, and remote remediation.
- Version control practices: Working knowledge of Git-based workflows: branching, pull requests, and code review as a routine part of engineering work.
- Communication under technical ambiguity: Ability to explain a technical finding, its confidence level, and its business consequence to non-technical stakeholders without either overstating certainty or hiding behind jargon.
Experience: 3+ years in server, endpoint, or infrastructure engineering. Equivalent demonstrated capability is acceptable in place of formal experience (including self-directed work, home lab or personal infrastructure projects that can be fully described).
Education: Bachelor’s degree in computer science or related field, or equivalent practical experience.
Preferred Qualifications:
- Experience with restaurant, retail, industrial, or other edge / IoT compute environments.
- Familiarity with Linux server or client administration.
- Experience with .NET or C# in a tooling or automation context.
- Working knowledge of one major cloud provider (GCP, AWS, or Azure) sufficient to integrate on-premises systems with cloud services in a secure and cost-effective manner.
- Experience with monitoring and observability platforms (New Relic or equivalent) and with building operational dashboards and KPIs.
- Experience migrating from Windows to OS agnostic tooling.
- Experience with CI/CD pipelines (Jenkins, GitHub Actions, or equivalent) applied to infrastructure or image build processes.
- Experience with Infrastructure as Code and configuration-as-code patterns.
- Experience supporting infrastructure across multiple markets or regions with differing standards.
- Experience with virtualization and containerization.
Compensation
Bonus Eligible: Yes
Long - Term Incentive: No
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $104,482.00 - $130,602.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.