Job Description

Job Description:

Company Description: 

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  

Department Overview

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. 

The Infrastructure Engineer I (Global Restaurant Technology Platform) is part of the Restaurant Infrastructure & Operations Platform team within Global Technology Infrastructure & Operations (GTIO). This role reports to the Senior Technical Platform Lead (Global Restaurant Technology Platform) and is responsible for engineering / development, integration with other Restaurant and Enterprise systems and setting patterns and direction for development. The Global Restaurant Technology Platform includes tools, processes, and services related to restaurant infrastructure operating systems, configuration management, hardware and peripheral driver management, VM management, container management, resiliency and failover, device naming standards, and other related capabilities. 

This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services for the entire McDonalds environment. 

Responsibilities & Accountabilities:

  • Design, implement, test, deploy and maintain innovative software solutions to transform platform service performance, durability, cost, and security. 
  • Execute short-term strategy for the Global Restaurant Technology Platform team.
  • Contribute to a prioritized engineering / development roadmap, sequenced to align with overall platform strategy and other internal stakeholders.
  • Decompose complex problems into straightforward solutions. Consistently bring strong, data-driven business, and technical judgment to decisions. 
  • Play a pivotal role in the engineering and development of product features from beginning to end.
  • Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed. 
  • Provide guidance to platform architecture and support key decisions. 
  • Provide input into restaurant global standards to ensure consistency and scalability. 
  • Liaise with internal leaders, segment and market teams, the Restaurant Systems Management, Restaurant Asset Management, and Hardware Solutions and Lifecycle teams on their strategies and plans for individual solutions. 
  • Identify core challenges or opportunities within business processes. Understand the root cause and impacts for the project and other teams. 
  • Remove bottlenecks to enable teams to work independently. Drive team members to proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between markets and other parts of the organization. 
  • Invest time to support team members to refine their capabilities and close skill gaps.

Qualifications

Basic Qualifications 

  • Knowledge and experience with Microsoft operating systems, MECM, SCCM, task sequencing, and best practice configuration aligned to securing golden images.
  • Experienced with automated OS deployments and modularized image development and structuring.
  • Knowledge of Hardware and Peripheral driver concepts and implementations.
  • Experienced with software developments and deployments at large scale.
  • Knowledgeable in scripting languages, PowerShell, Bash.
  • Experience with Python, .NET and C# 
  • Understanding of Server (Microsoft Windows, Linux), Client (Microsoft Windows, Linux) and Android / Apple systems. 
  • Demonstrated knowledge of device configuration, software installation and security patching. 
  • Demonstrated knowledge and experience with monitoring tools like Microsoft System Center Operations Manager, NewRelic or SolarWinds 
  • Experienced with dashboards and reporting 
  • Understanding of DevOps in large-scale distributed environments 
  • Understanding of cloud solutions in one or more major cloud service providers (AWS, GCP, Azure). 
  • Experience with some or all of these cloud concepts: Serverless Architecture, Container Architecture, Storage, and Identity and Access Management. 
  • Experience with IT Infrastructure / Platform and Cloud development, including: 
  • Ability to utilize data to proactively identify and solve complex problems potentially impacting the restaurant infrastructure platform function. 
  • Ability to think strategically and relate architectural decisions / recommendations to business needs. 
  • Strong attention to detail and a commitment to producing high-quality work. 
  • Passion for emerging technology and real-world applications. 
  • Strong written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise manner to senior stakeholders. 
  • Understanding of customer centricity and develop products with that mindset. 

Preferred Qualifications 

  • Experience with Infrastructure as Code, Infrastructure as a Service (IaaS), and Platform as a Service (PaaS). 
  • Experience with on-premise, Edge and Cloud platform design patterns and vendor platform capabilities; experience deploying Edge or Cloud tools and technologies. 
  • Experience with MDM solutions.  
  • Demonstrated ability to effectively influence and partner across product and platform teams within a global engineering organization.  
  • Demonstrated ability to manage and navigate to drive results within a globally distributed organization. 
  • Experience building and managing infrastructure platforms that address global complexities, meet security standards, and support differences between markets/regions. 

Experience 

  • Previous technical internship(s), if applicable. 
  • Programming experience with modern languages such as C#, C++, PowerShell including object-oriented design. 
  • Experience in optimization mathematics such as linear programming and nonlinear optimization. 
  • Ability to effectively articulate technical challenges and solutions. 
  • Adept at handling ambiguous or undefined problems as well as ability to think abstractly 
  • Solid knowledge of Computer Science fundamentals (object-oriented design, data structures and algorithm. 
  • Strong verbal and written communication skills, self-driven and delivers high quality results in a fast-paced environment. 
  • Highly quantitative with great judgment and passion for building a phenomenal customer experience. 

Compensation

Bonus Eligible: Yes

Benefits Eligible: Yes

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 

Application Instructions

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