Infrastructure and Network Consultant

Company Description:

McDonald’s has run its business in the UK since 1974 and celebrates its 50th anniversary this year. The business currently operates over 1,450 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 177,000 people.

McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald’s buys ingredients from over 23,000 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.
We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture
Our Global vision is to build a better McDonald’s and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together   

Hybrid Working

This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

Job Description:

The Opportunity 
An exciting opportunity to work as part of the newly formed New Site Opening and Infrastructure team as within Running Great Restaurant Technology, the Infrastructure and Network Consultant will be responsible for improving the value of IT infrastructure and network services across the UK&I business, focusing on addressing systematic issues within our services. The work will cover technical, procedural, and behavioural aspects, working across multiple partners, functions and markets to achieve these goals.

What will my accountabilities be?

• Provide a deep level of technical knowledge, responsible for technical solutions to provide business value.
• Provide technical direction on forward network strategies and best practice.
• Ownership of infrastructure and/or network production problems, collaborating with technical teams to troubleshoot and provide a resolution
• Work closely with our global risk and infrastructure teams on UK&I alignment to global strategies
• Work closely with our UK&I vendors to implement new infrastructure or network solutions
• Implement continuous improvement projects with our partners to support the infrastructure of new site openings (e.g. Starlink network capability, 5G infrastructure)
• Custodian of day-to-day network control and compliance processes.
• Drive P1 and P2 incident reduction through increased control and compliance
• Use automation to reduce the probability and/or impact of problem recurrence (AIOps)
• Identify, evaluate, and recommend service monitoring tools and diagnostic techniques to improve system observability
• Drive and mature Command Centre activities to increase value to the business
• Work closely with Technology Cyber Security to support overall market technology risk reduction
• Perform and deliver consistently in a continuously changing, complex environment 
• Produce reports and presentations to drive greater MI analytics, supporting improved decision making across the Technology team
• McDonald's Network point of contact for all appropriate vendors on infrastructure queries
• Train, coach and mentor Site Reliability Engineers ensuring that the team have maintained and relevant career development plans
• Support the NSO and Infrastructure Manager on developing forward plans, strategies and roadmaps

What Team will I be a part?
We are looking for a forward thinking and ambitious individual to be a part of our Running Great Restaurant Technology team. The team have an ambitious agenda and there is no better time to join this incredible team and be an instrumental part of improving and adapting IT within the business. 

Who are my customers?
The role will report to the Technology NSO and Infrastructure Manager and will have close working relationships with IT partners including: VM02, Span, Acrom, Cap Gemini, Sopra Steria and Vista, whilst collaboratively working with all Technology teams, RSG, Operations and Field Teams, the UK & ROI Restaurants and Franchisees. 

Qualifications:

What background do I need to have?

The right candidate will have the following background

• Hands-on  experience in similar infrastructure or network roles
• Proven experience in Cisco/Networking
• Proven experience of SD-WAN 
• Appropriate network qualifications based on experience levels
• Experience of working with multiple vendors who focus on infrastructure services (critical) 
• Experience with monitoring and observability tools (e.g. Splunk, Cloudwatch, NewRelic, ELK, Prometheus, OpenTelemetry). 
• Experience with configuration management systems (e.g. Puppet, Ansible, Chef, Salt, Terraform).
• Experience working with continuous integration/continuous deployment tools (e.g. Git, Teamcity, Jenkin, Artifactory).
• Experienced in Continual Service Improvement (CSI) process and application. 
• Build a feedback-rich environment that inspires and models the exchange of feedback. 
• Strong communication skills, a curious mind set, is confident and can work independently.  
• Strong customer centric orientation 
• Preferable to have worked within a franchised organisation (desirable, not mandatory)
• Experience of people management (preferable, not mandatory)
• Pragmatic, thoughtful and customer focused. 
• Work with energy and passion and inspire the same in others, focused on own and the team’s development. 
• ITIL Problem Management qualification desirable and strong analytical skills (preferable, not mandatory)
• Proven stakeholder management skills
• Hospitality or Retail experience desirable

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. 

We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers give us strength. 

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. 

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere." 

#LI-Hybrid