Job Description

Company Description:

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

The Strategy & Planning team is focused on strategy formulation and prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.

The Director, Program Management Office (PMO) role reports to the Sr. Director, Global Technology, PMO. This role is responsible for driving excellence across the Global organization and leading strategic programs for technology. The Director oversees the portfolio and provides direction and leadership to the team ensuring successful delivery and value realization.

Accountabilities & Responsibilities:

Primary Duties:

  • Lead the business and technical community on Project and Program management processes:
    • Strong ability to solve complex problems that have a broad impact on the function.
    • Ensures efforts are aligned to organizational strategic objectives.
    • Holds primary financial accountability for a significant portion of functional resources across multiple levels of leadership with an impact on the entire company.
    • Develop project management support policies, standards and procedures that can be consistently applied and leveraged across the business in support of delivering for our clients.
    • Ensure coverage of all areas of expertise necessary to support and grow the business within the PMO Director’s area of responsibility. Create and maintain staffing plans to support the current and future work demands, project deliverables and succession planning talent pipelines.
    • Advises leadership and/or business executives at the highest levels about the project portfolio, status and resource planning for delivering strategic business initiatives.
    • Accountable for leading special projects and company initiatives leveraging a team of experienced project and program managers.
    • Allocates appropriate resources to ensure that projects, enhancements and support is/are completed within committed time, scope and budget.
  • Influences and advocates for the work between key stakeholders, partnerships, global functional teams and markets:
    • Strong ability to advocate a creative atmosphere, facilitate entrepreneurial meetings, and envision a final product and overall market acceptance early in the design and / or development process.
    • Establish and nurture positive relationships with customer organizations, communities of practice and sourcing agencies. Support all areas of the business with finding and assessing talent.
  • Provide leadership, direction, and coaching.  Demonstrates servant leadership:
    • Demonstrates the ability to adapt and lead change and coach others in the acceptance and support of change and the ability to formulate questions and ideas.
    • Has ability to see and account for the "big picture" as well as the details.
    • Presents information on projects, initiatives or other subjects to peers, teams, and executive leadership.
    • Participate in RFP activities including sales meetings with prospective clients.
    • Responsible for career development, performance management and communication for PMO staff. 
  • 10+ years of experience in large, technology program and portfolio management
  • 5+ years with project delivery methodologies and tools
  • Bachelor’s degree in management information systems, Business, or related field
  • PMP Certification Required 
  • Experience managing global technology initiatives/strategic programs
  • Experience driving change management initiatives across an organization
  • People management experience (direct reports)
  • Expert user MS Project, MS Excel, MS PowerPoint, and MS Word
  • Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.

Preferred Qualifications:

  • Experience leading business transformations with people, process, and technology changes.
  • Experience with Clarizen or similar enterprise PPM tools
  • Master’s degree in Management Information Systems, Business, or related field
  • One or more of the following Project/Program Management certifications (e.g., ACP, AgilePM, PgMP, PPM, PRINCE2, etc.)
Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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