Job Description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description:

The GSC Digitalization Team and Global Technology, in alignment with our business team, jointly design & develop the required digital capabilities. The GSC Digital Enablement Team then leads the deployment, change management and operations work needed to embed a digital culture in our teams. This establishes a "digital-first" way of working through reliable data, more efficient processed, and easy to use technology.

Job Description:

In this role you will be managing the deployment of digital capabilities across McDonald´s markets and functions as well as our supplier community. You will be leading the Change Management work needed to drive adoption which will embed a digital culture in our Global Supply Chain teams.

You will also be managing relationships with key stakeholders in our markets (i.e. Market Champions) and be working with suppliers to drive digital engagement & adoption and to effectively plan & deploy digital solutions.

The role requires your interaction and partnership with a diverse group of global partners, including market teams, Global Supply Chain functions, the GSC Central Support Team, Global Technology, Suppliers, Distributors.

The role and responsibilities will be dynamic, as we expand into new areas and develop new initiatives to support the needs of the business.


a) Deployment

  • Establish deployment roadmaps with key partners (i.e. markets, functions) and lead respective program governance
  • Manage the Deployment of global digital programs
  • Work with and lead respective business partners and suppliers (i.e. Global Technology, Distributors, etc.) to establish a scalable 3rd party enabled deployment approach of our digital capabilities

b) Change Management

  • Support markets & partners in engaging with users (i.e. Digital Days)

c) Support the teams

  • Support with projects and ad hoc requests
  • Be an escalation point
  • Provide feedback to foster continuous improvement of our digital capabilities and business processes
  • Supporting our market charges process

Key outcomes of the role:

  • The envisioned key outcome is increased adoption of our digital capabilities
  • Established roadmaps and governance
  • Successfully deploys digital capabilities
  • Market users are engaged through Digital Days, etc. and are looking forward to become digitally enabled
  • Stakeholder groups are supported and trained on processes & tools
  • 5+ years of work experience, experience working in or with global teams
  • Experience in having digitalized business processes to create business value
  • Change management and/or project management experience
  • Clear teammate and keen to engage with global teams
  • Strong communication skills, ability to explain complex things in a simple way
  • Influencing skills
  • Ability to manage teams, including prioritization of tasks
  • Technology savvy, and able to tie together user & technical perspectives
  • Results & accountability focused
  • Ability to prioritize & balance demands vs resources
  • Flexible approach to working hours, as this role involves liaising with team members across different global time zones.
  • Ability to travel internationally
Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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