Front Desk Coordinator/ Guest Experience Leader (Part-Time)

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

Calling all extroverts! If you have a hospitality background and love interacting with new people every day, this role is for you. We are looking for individuals to help us provide a welcoming environment in our Corporate Headquarters.

Responsibilities:

Receptionist:   

·     Warmly welcome visitors and employees into our Corporate Headquarters or Hamburger University

·      Assist visitors in obtaining visitor badges to enter the office areas

·     Demonstrate exemplary hospitality skills; be customer obsessed, display a friendly, positive attitude

·     Provide visitors or employees with information about daily meetings or events

·     Assist visitors in downloading and navigating Mobile App

 Concierge:

·      Assist visitors with travel questions, restaurant recommendations, luggage storage

·      Direct visitors to restrooms, beverage service, and other building amenities

·      Help with wayfinding within the building

 Additional Responsibilities:

• Provide administrative support, as needed
   
• Subject matter expert in our visitor management system
   
• Act as an ambassador for Brand McDonald’s

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: No
The expected salary range for this role is $23.12- 27.74 / per hour
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

• 2+ years of reception, concierge, or customer service experience in professional/business environment

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.