Job Description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Job Description:

McDonald's US Franchising Strategy team is aligned around a vision to make McDonald’s the greatest franchising opportunity for generations to come, supported by the industry's leading franchisor. We will do this by offering the best financial outcomes and access to the leading brand, by providing the most upside potential for franchisees to achieve future growth and fulfill their personal and professional goals, by building towards the future to ensure McDonald's franchising leads the competition on performance and innovation, and by elevating and maintain our brand as the leading franchisor. Read more about US Franchising Strategy here.

The Franchising Development Manager will be responsible for the development of candidates throughout their learning journey in the candidate Franchising training program.  In this role, the Manager will work directly with each candidate to establish their development plan for the training program and support the candidate through their restaurant and business learning paths. In addition, the Manager will facilitate candidate specific programs, coordinate and maintain materials for these programs, assist in technology support on Campus, and engage in new program development as the training curriculum evolves.    

Key Responsibilities

  • Ensures Learning & Development, Operational, and Customer First Mindset expertise enhances the future franchisee learning and development curriculum
  • Coordinates resources for candidates
  • Maintains consistency with each and every future franchisee
  • Acts as a Strategic Partner with FFMs & FBPs to maximize learning for candidates
  • Lead monthly calls - create open relationship with communication - with FFM, FBP, and candidate
  • Facilitates learning experiences for all levels in classroom and virtual formats
  • Collaborates effectively with co-facilitator; in person and leveraging technology when virtual
  • Provide guidance on content, design and development specific to owner/operator development needs, priorities and contribute to the design, development, advocating and influencing of content work
  • Ensure high quality work is delivered on time and on budget via strong project management. Identify integration opportunities to create seamless connections between multiple priorities and projects.
  • Manage stakeholder engagement, including outside vendors, to ensure tight-knit collaboration, and relevancy of strategic project work.
  • Keep pace with both business and functional L&D knowledge and apply this effectively to optimize learning solutions and improve the learner’s experience.
  • Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.
  • Change agent
  • Customer-oriented
  • Sense of urgency
  • Excellent communication skills
  • Able to work with minimal supervision
  • Proactive in maintaining current knowledge on all operational standards and procedures
  • Comfortable providing constructive feedback
Additional Information:

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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