Franchise Business Partner - Bay Area
Job Description
Company Description
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
Department Overview
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Duties
McDonald’s USA LLC is seeking a Franchise Business Partner. This role serves as the primary point of contact to assigned franchisees. This position assists the Operations Officer and Field VP with driving the US strategy and key initiatives at the Field Office level.
This role will support the Walnut Creek Field Office market in the San Francisco market and potentially additional territories in the field office.
You will provide leadership, coaching and strategic direction to assigned Franchisee, Owner/Operators (O/O) to deliver outstanding Quality/Service/Cleanliness (QSC) and customer experience to enhance short and long-term sales, guest counts, cash flow and market share. Consistently demonstrates McDonald's values and leadership behaviors to build positive business relationships with key partners including Owner/Operators, Field Leadership Teams, Suppliers, and Functional Partners for the primary goals of driving income by delivering an excellent customer experience.
- Works as the lead contact and business coach to assigned franchisees
- Cultivates productive, influential working relationships that result in improved business results
- Accountable to help Franchisee improve customer satisfaction, Guest Counts, and sales & cash flow
- Protects the McDonald’s brand by identifying and addressing issues that may pose risks to customer experience, and ensures brand perceptions are addressed appropriately
- Identifies root cause issues at the organization and restaurant levels through data analysis, in-person observation, and partner conversations
- Partners with Franchisee to detail organizational strengths/weaknesses and assist the Franchisee in their development of structured business growth plans and objectives
- Conducts structured coaching activities (i.e., Business Reviews, Business Planning Sessions, Systems Excellence Visits, etc.) for assigned Franchisee’s organization
- Improves Franchisee’s capabilities by using optional company tools and available resources, Field Operations Consultants support & expertise, and best practices across business functions (e.g., finance, marketing, operations, etc.)
- Uses data and analytics from all Field Operations Consultant evaluations to guide their decision-making and time allocation in service of Franchisee
Qualifications
- Strong analytical and creative problem-solving skills
- Ability to influence others through storytelling
- Strong communicator with ability to convey ideas at various levels of granularity and tailor messaging to all audiences
- Strong organizational skills, with the ability to balance relevant priorities
- Operates effectively in a team environment
- Insightful problem solver with strong knowledge and intuition surrounding drivers and metrics of business performance
- Adeptly translates numerical information into actionable insights
- Builds strong relationships with teams across the organization to open lines of communication
Compensation
Bonus Eligible: yes
Long - Term Incentive: yes
Benefits Eligible: yes
Salary Range
The expected salary range for this role is $98,140.00 - $125,130.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional information
At McDonalds we are People from all Walks of Life...
People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.
We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePosted: 7/9/2025
Req ID: 1742
Categories:
- Corporate
- Franchise Business Partner