Field Learning Manager

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

Our Corporate Home Office has an exciting opportunity for a Field Learning Manager for the Long Beach Field Office. You will act as a strategic partner and advisor to business leaders to develop and drive a learning strategy that is based on the National People Strategy, overall US business plan as well as the local business priorities. You will lead the implementation and activation of Learning & Development initiatives in the business units across the Field Office, ensuring high adoption and utilization of system tools and resources that can be used to run better restaurants, improve the customer experience and develop and support people.

You will be responsible for leading a team of 4-6 field L&D consultants who are accountable for executing enterprise learning strategies, providing consultation on people development and facilitating best in class learning and development programs to a wide variety of leaders at all levels. 

The candidate is expected to reside within the Long Beach Field Office. 

Responsibilities

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not restricted to:

Strategic Partner & Advisor

• Serve as the Leader of Learning at the Field Office; provide insight and expertise on the full spectrum of learning including needs analysis, adult learning theory, learning trends + best practices and learning analytics/measurement.
• A strategic partner & advisor to leadership, owner/operators, and a team of individuals across the enterprise organization
• Partners and collaborates cross-functionally
• Leads complex and multiple partner relationships
• Devises an influence approach that favorably positions one's own agenda while addressing the shared goals of leaders
• Presents logical rationale and recommendations in a manner that clearly links them to critical business priorities
• Influences leaders at all levels, adjusts influence strategy based on partner’s perspectives, and builds trust during the influence process
• Creates and drives a local learning strategy and plan that is aligned with the U.S. Business plan and the US Market learning strategy
• A strategic partner, advisor and collaborator to peers, HR and Operator Teams to set and execute the overall People Strategy for the area priorities
• Leads planning and deployment of specific enterprise initiatives ensuring integration and optimum use of learning resources

Grows the Business

• Shares accountability for business growth results within the Field Office and Learning and Development.
• Build awareness and adoption through communication strategies on learning initiatives to key partners
• Works shoulder to shoulder with the Field Office Leadership and Business Unit People Teams to set direction and champion all elements of People priorities in the restaurants
• Communicates and upholds National Training Standards and pre-requisites to deliver world-class training
• Communicates expectations and measures the success and results of learning activities with key partners; leveraging a consultative approach to diagnosis and improve when needed

Talent Development

Developing Talent for the System:

• Provides thought leadership related to local learning priorities, practices, and resourcing to the Leadership Team to maximize the impact of development
• Serves as a Subject Matter Expert on training standards, content, and practices
• Builds capability of the Field Office staff by modeling and mentoring others on enterprise people development practices and standards

Leading Direct Reports:

• Leads the development of your team by setting direction, coaching, and providing targeted development experiences through the IDP process
• Builds and maintains bench strength while participating in succession planning process and mentors high potential individuals to attain their career advancement goals

Improves Efficiencies

• Accountable for integration of national and local plans in order to create consistency and reduce inefficiency; maintain local relevance of learning while leveraging national frameworks to avoid duplication of work
• Balance training schedules for delivery with the team’s strategic priorities
• Administers and controls the training G&A budget for your team

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $98,140 - $125,130
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

• High School Diploma or equivalent required
• Experience working in Learning & Development
• Adult learning acumen and expertise
• Experience leading teams

Preferred Qualifications

• BA/BS Degree strongly preferred
• Significant learning experience, proven understanding and ability with current and emerging learning practices and trends
• Strong business acumen
• Ability to develop, coach and guide a team of learning professionals
• Familiar with WebEx or other virtual delivery tool (video/voice/PowerPoint enabled)
• Exceptional communication (verbal and written) and interpersonal skills
• Flexibility and time management skills
• Positive attitude and a willingness to learn; self-starter
• Strong ability to influence others; able to build and drive a strong business case for people as a growth driver
• Experienced in collaborating with cross-functional partners in a matrixed environment
• Continuous improvement and growth mindset

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.