Executive Assistant - Senior Executive

Company Description:

McDonald’s is proud to be one of the most recognised brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food and service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are passionate about modernising our experiences, not to make a different McDonald’s, but to build a better McDonald’s. 

We are moving fast and are adding to our outstanding team. Joining McDonald’s means thinking big every day and preparing for a career that can impact around the world. We are customer obsessed, committed to being leaders and believe we are better when we work together.  Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as an opportunity to have an impact on our customers, our people and our partners. 

Company Vision and Culture

Our Global vision is to build a better McDonald’s and we are working hard to be the best-loved restaurant company.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

Job Description:

This is an exciting opportunity to join our IOM (International Operated Markets) Segment Team as an Executive Assistant. You will play a crucial role in supporting the President of the IOM and the Senior Director, Strategy & Planning IOM. Your work will directly impact organizational effectiveness, enabling senior leaders to focus on strategic priorities. You will be at the heart of decision-making, providing seamless administrative support that enhances productivity and responsiveness. Part of the role will be building an extensive multi-cultural and multi-time zone network of partners across the segment (IOM consists of 14 European countries, Canada and Australia).

What will my accountabilities be?

• Managing complex calendars and scheduling meetings
• Coordinating travel arrangements and itineraries
• Organizing and preparing for meetings, including gathering documents and attending to logistics
• Engaging with stakeholders, both internal and external, to ensure smooth communication
• Providing proactive support to senior leaders, anticipating needs and addressing issues promptly
• Build and maintain strong relationships across the International Exec & EA community, facilitating alignment across Markets and clear communication between Leaders.
• Keep track of personal changes: birthdays, work anniversaries & personal events.
• Plan and organise events for IOM Leaders (within London and Internationally) including budgeting, venue hire, negotiating contracts, catering & restaurant recommendations, tech availability, invitations and travel assistance for attendees.
• Support international Executives when they are over in London (transfers, hotels, restaurants and agendas)
• Track and file expenses following - ensuring the reports are accurate and submitted in advance of payment due date.

What Team will I be a part?

IOM Segment Team

Who are my customers?

• Market and Segment team Leaders across the organisation
• Other Executive & Senior Director Assistants
• Other Leaders based globally (primarily US based) 

What background do I need to have?

To be successful in this role, you should have:

• Proven experience supporting senior executives
• High level of discretion and confidentiality
• Highly developed organizational and administrative skills including familiarity with Microsoft Outlook, Microsoft Office, video conferencing systems & travel booking platforms.
• Strong Execution Proficiency, reliable in always delivering results on time
• A positive and proactive approach to managing a frequently changing schedule and priorities.
• Strong communication skills and a proven ability to connect with a wide range of people from different cultural backgrounds and nationalities.
• Highly resilient, able to handle high workload and competing priorities.
• Strong interpersonal skills, and enjoy collaborating across various teams, departments and time zones.
• Well organized, resourceful, with excellent multi-tasking and prioritizing skills
• The ability to work within tight deadlines, meet deadlines and still maintain a high level of accuracy and attention to detail.

Qualifications:

• Strong experience with Microsoft Outlook, Microsoft Office, video conferencing systems & travel booking platforms

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."