ePMO & Portfolio Officer

Company Description:

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.

McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald’s buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture

Our Global vision is to build a better McDonald’s and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

Job Description:

Hybrid Working

This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

The Opportunity 
As the ePMO & Portfolio Officer you will work closely with the ePMO & Portfolio Manager to support the prioritisation and maintenance of the portfolio, and the successful delivery of the projects in the portfolio.  Whilst you will support a variety of Portfolio and PMO activities across the team, your role will have 2 key focuses:

• To support the portfolio decision-making by defining and implementing a resource management approach in relation to the portfolio of projects
• Assuring the delivery of projects through the conduct of ad-hoc ‘audits/health checks’ and putting corrective action in place as required

What will my accountabilities be?

Your accountabilities will be broad and varied:

• Definition, implementation, and management of a resource management approach fit for McDonald’s to support the portfolio prioritisation discussions
  • Central view of required resources for future work
  • Central view of resource involvement/usage on inflight projects
  • Liaising with departments to understand resource availability and thus their ability to deliver future proposed projects
  • Provide resource views as required for forums to inform decision-making
• Work with Legal to reinforce the process for contractor hiring and ensuring lists of contractor involvement in projects are maintained
• Where projects/programmes require and fund dedicated PMO Analysts, support the project with the identification of the right individual, their onboarding, and maintain oversight of the PMO Analysts delivery
• Until projects transition away from shared PMO Analyst support, manage these contractor resources ensuring work is allocated effectively and expectations are met
• Define, implement, and manage the transition from shared PMO support to a ‘audit/health checks’ approach
• Build relationships with project sponsors to support identification of projects requiring ‘audit/health checks’
• Work with the Head of Project Delivery to ensure adequate onboarding of new Project Managers
• Work collaboratively with the Head of Project Delivery and L&D to address project management upskilling opportunities identified by the ‘audits/health checks’
• Work with the rest of the Change Team to support the roll-up of individual project status reports for the various distributions/forums
• Provide support for areas of portfolio and PMO as required

What Team will I be a part?

You will be key part of the Change Team. This hugely important team connects people across our business to focus on delivering the right projects, in the best way, to achieve our business goals. It proactively and independently challenges and innovates, working diligently to improve the way we work and deliver change as a business.  

Who are my customers?

• ePMO & PMO Manager
• Technology and Change Senior Leadership team
• Project Teams, inc. the Project Sponsor and Manager

Qualifications:

What background do I need to have?

Essential

• Industry experience in PMO, specifically resource management
• High attention to detail
• Strong stakeholder management skills with the ability to build credibility and long-lasting relationships
• Demonstrable experience of undertaking and summarising statistical analysis of multiple data sources
• Strong mathematical skills and familiarity working with budgets and cost modelling
• Capable of operating and communicating at all levels
• Diplomatic ability to influence at all levels
• Curious mind-set
• Adaptable to changing demands and a fast-paced environment
• Excellent skills in Excel, Word and PowerPoint
• Self-starter, with can-do attitude and are outcome focused
• You seek and act upon feedback and proactively work on your personal and professional development

Desirable

• Portfolio planning (inc. prioritisation) experience
• Experience working in Smartsheet or other PPM tools
• Familiar with Project Management disciplines and tools
• Experience in scoping and delivering Technical projects

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."

#LI-Hybrid