Job Description

Company Description:

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.

McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald’s buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture

Our Global vision is to build a better McDonald’s and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

Job Description:

The Opportunity 

Working with the Education, learning and development team you will deliver training programmes to restaurant teams in line with core curriculum supporting performance excellence through engaged employees and initiatives.

What will my accountabilities be?

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

  • Delivering classroom/virtual training sessions with the remainder of time spent on class preparation and supporting UK and Global L&D projects.
  • Help deliver a curriculum which enables our managers to become better leaders through building core capabilities related to emotional intelligence, coaching and building interpersonal skills, to inspire and engage customers, crew members and their teams.
  • Occasional work on projects in liaison with the Global Learning and Development Team and other departments as part of a Cross Functional Team.
  • Associate with different partners to find opportunities to improve the quality of training and coaching.
  • Foster a culture which thrives on doing the right thing for customers, colleagues and business, taking ownership for your own actions and working collaboratively to help to drive engagement and performance.
  • Communicate monthly with the designated ‘Go-To’ on performance trends and group support, looking at return on investment and the impact of training before offering further guidance and sharing standard methodology.
  • Engage and network with key partners and departments regarding the effective deployment of Learning & Development initiatives.
  • Demonstrates and reinforces the leadership behaviours that support the McDonald's vision.
  • Serves each customer’s requests by helping identify the appropriate resources and interventions to most effectively accomplish their objectives.
  • Provides strategic interventions to support their market accomplish objectives.
  • Create a partnership between Operations, Franchisees and Business Managers that allows transfer of guiding and value.
  • Uses evaluation results to monitor trends and behaviour within the centres to consult with operations on standard methodology and adaptions to the learning environment.
  • Collaborates with the wider People/HR Team on new initiatives.

What Team will I be a part?

You will work within the Education, Learning and Development Team, which sits within the People Team and partners with the Global Learning and Development Team.

Who are my customers?

You will primarily support Operations and the wider business across all functions.


What background do I need to have?

  • An excellent understanding of training systems, tools and resources.
  • Experience of delivering leadership orientated training content to diverse employee groups.
  • A confident presenter with good facilitation skills.
  • Basic understanding of digital technology and Microsoft based programmes
  • A track record of managing small teams.
  • Operational curiosity who is keen to understand the workings of our restaurants and how they operate,
  • Full UK Driving License.
  • Retail, hospitality, multi-site or consumer sector experience (in either an operational management or L&D capacity).
  • Proven success in working with and through people in establishing goals, objectives and action plans.
  • Excellent interpersonal and communication skills, ability to influence others, skill and diplomacy in dealing with people.
Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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