Director, Technology Deployment

Company Description:

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand.  We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business.  At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

Job Description:

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. 

We are seeking a Director of Technology Deployment to lead and oversee the execution of our Edge technology roll-out within the IOM Segment and Markets. We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that will impact the world. We are customer-obsessed, committed to being leaders in our industry, and believe we are better when we work together.

As a part of our modernization efforts, we are installing Edge servers managed by Google Cloud for faster, low latency analytics and enhancements to our customer facing platforms. This critical program requires strong leadership to oversee the execution of our Edge technology roll out.

This leader must be able to foster a collaborative working relationship with cross-functional and business stakeholders across the globe. Demonstrated success in deploying a workstream as part of a complex, global program, with intimate knowledge of global deployment fundamentals and the impact technology has on our employees, and our customers. 

Responsibilities & Accountabilities: 

• Accountable for the successful deployment and implementation of Edge technology in all restaurant locations across the IOM Segment, including a comprehensive global roll-out plan while coordinating market participation and roll-out. 
• Coordinate and communicate with McDonald’s cross-functional teams including segments, markets, restaurant operations, and vendors to ensure alignment on deployment objectives and milestones. 
• Collaborate and coordinate with internal and external stakeholders to uphold deployment schedules and ensure stability and quality of deployments within the markets. 
• Provide expertise across deployment wave planning and coordination, technical expertise, risk management, quality assurance, and stakeholder communication. 
• Partner with our third parties and our PMO in ensuring best practices are leveraged. 
• History of leading workstreams of large-scale projects and cross-functional initiatives to success, on time, and within budget. 

Desired Skills:

• Experience with the McDonald’s business model, including intimate knowledge of our markets, market priorities, and key leaders. 
• Capability to identify gaps in technological capabilities and submit requirements to meet identified gaps. 
• Able to prepare and present accurate and timely information to senior leadership regarding program progress and maturity, up to and including the McDonald’s Global Technology Leadership Team. 
• Proven communication skills, including written deliverables, oral presentations, and the ability to facilitate crucial conversations at Sr. Director and VP levels of the organization. 
• Ability to manage and mitigate risks, with a focus on security and compliance. 
• Experience diagnosing, isolating, and resolving complex technology and implementation issues and recommending strategies to resolve problems.

Qualifications:

• Bachelor’s degree or commensurate experience in technology transformation, systems administration, digital technology, engineering, computer science, or other related fields.
• Significant years of experience in technology, with a focus on engineering, data, cloud and digital solutions in a large multinational organization. 
• Experience influencing, inspiring, and leading high-performing, diverse teams (>25) of employee and external supplier teams across multiple geographies. 
• Strong background in technology deployment. 
• History of excellent vendor management skills, including contract negotiation and performance oversight.  

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."