Job Description

Job Description:

Company Description: 

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  

Department Overview

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works! We offer outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

We are seeking a Director of Technology Deployment to lead and be responsible for the execution of our Edge technology roll-out within the IDL Segment and Markets. We are adapting quickly and are adding to our outstanding team! Joining McDonald's means thinking big every day and preparing for a career that will impact the world. We are customer-obsessed, committed to being leaders in our industry, and believe we are better when we work together. As a part of our modernization efforts, we are installing Edge servers managed by Google Cloud for faster, low latency analytics and improvements to our customer facing platforms. This critical program requires strong leadership to lead all aspects of the execution of our Edge technology roll out. This leader must be able to foster a collaborative working relationship with collaborators from various functions and business partners worldwide. Demonstrated success in deploying a workstream as part of a sophisticated, global program, with intimate knowledge of global deployment fundamentals and the impact technology has on our employees, and our customers.

Responsibilities & Accountabilities:

  • Accountable for the successful deployment and implementation of Edge technology in all restaurant locations across the IDL Segment, including a comprehensive global roll-out plan while coordinating market participation and roll-out.
  • Coordinate and connect with McDonald’s multi-functional teams including segments, markets, restaurant operations, and vendors to ensure alignment on deployment objectives and breakthroughs.
  • Collaborate and coordinate with internal and external stakeholders to uphold deployment schedules and ensure stability and quality of deployments within the markets.
  • Share a point of view across deployment wave planning and coordination, technical expertise, risk management, quality assurance, and collaborator communication.
  • Partner with our third parties and our PMO in ensuring standard processes are leveraged.
  • History of leading workstreams of large-scale projects and multi-functional initiatives to success, on time, and within budget.

Qualifications

  • Experience with the McDonald’s business model, including intimate knowledge of our markets, market priorities, and key leaders.
  • Capability to identify gaps in technological capabilities and submit requirements to meet identified gaps.
  • Able to prepare and present accurate and timely information to senior leadership regarding program progress and maturity, up to and including the McDonald’s Global Technology Leadership Team.
  • Proven communication skills, including written deliverables, oral presentations, and the ability to facilitate crucial conversations at Sr. Director and VP levels of the organization.
  • Ability to manage and mitigate risks, with a focus on security and compliance.
  • Experience diagnosing, isolating, and resolving sophisticated technology and implementation issues and recommending strategies to resolve problems.

Preferred Qualifications

  • Significant years of experience in technology, with a focus on engineering, data, cloud and digital solutions in a large multinational organization.
  • Experience influencing, inspiring, and leading high-performing, diverse teams (>25) of employee and external supplier teams across multiple geographies.
  • Proficient in technology deployment.
  • History of excellent vendor leadership skills, including contract negotiation and performance oversight.
  • Bachelor’s degree or commensurate experience in technology transformation, systems administration, digital technology, engineering, computer science, or other related fields.

Compensation

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
 

Salary Range

The expected salary range for this role is $168,350 - $218,860 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online