Job Description

Company Description:

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

As we have matured as an engineering organization and seen the demands for technology grow exponentially, we’re gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in house accountable for our strategic products. We’ll have diverse squads made up of engineers with traditional and specialized skillsets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.

Job Description:

We are seeking a Director of Security Operations to develop response strategies that improve McDonald’s security posture and support enabling technologies to achieve business growth. You will lead both strategic and tactical elements of the Incident Response Team, oversee our partners within the Security Operations Center (SOC), and work in an advisory capacity to the architecture and engineering teams. Your inspiration and accountability to the incident response function will help continue to enable a nimble, effective, and scalable technical cybersecurity environment. You will help lead continuous improvement of the team's incident response effort through automation, and process maturity. As the Director of Security Operations, you will be responsible for continuous improvement to established processes to oversee detailed, market-centric tabletop exercises and wargames. 

The Director of Security Operations must have the ability to foster a collaborative working relationship with security stakeholders across the global McDonald’s environment. Demonstrated success in managing a global incident response team. A leader in this space will have experience in developing a strategic vision for incident response, familiarity with vulnerabilities, exploits, and threat analytics. Experience with enabling business stakeholders on lessons learned through engagements, and assessments. 


  • Oversee management of end-to-end incident response function, contracts, budgets, documentation of policy, standards, processes, and guidelines (PSPGs) to ensure an operating environment that is efficient and effective
  • Lead eDiscovery / Forensics requests based on requirements from external partners
  • Outline strategic initiatives and roadmap for the security operations team and incident response
  • Enable lessons learned for continuous improvement of playbooks and response capabilities
  • Manage outside partners to conduct large-scale investigations and examine endpoint and network-based sources of evidence
  • Direct improvements to SIEM and SOC efforts for continuous maturity to response times and SLA compliance
  • Effectively communicate investigative findings and strategies to technical staff, executive leadership, legal counsel, and internal and external clients
  • Oversight of the managed security service provided by a third-party SOC provider and the development and maintenance of an incident response program
  • Mentor, manage and motivate a high-performing team of senior managers/analysts and/or senior professionals and set clear priorities to achieve GTRM’s goals
  • Work closely with the Sr Director of Operations to ensure that information security and risk management are embedded within the culture, requiring continuous improvement to a multifaceted set of functions to organize security and compliance risks related to information systems and assets.
  • Drive coordination, consensus, and execution to mitigate cybersecurity events and emerging threats

Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date. 


Qualified applicants should have a solid background in cybersecurity governance models, cyber risk frameworks, and end-to-end cyber security operations. Experienced collaboration with Cyber Threat Intelligence to institute a proactive culture to align activities and measurements with internal policy and regulatory requirements. Lastly, the candidate must have the ability to prepare and present accurate and timely information to senior leadership regarding security incidents. History of leading large-scale projects and cross-functional initiatives to success, on time, and within budget. Exceptional communication skills, including written deliverables, oral presentations, and the ability to facilitate crucial conversations at all levels of the organization. 

Minimum Requirements

  • Bachelor’s degree in Systems, Engineering, Computer Science, or other related fields. Preference will be given to an MBA from an accredited university along with an undergraduate degree in a technical area.
  • 10+ years of experience in senior leadership (Sr. Manager or Director) experience with Incident Response, eDiscovery/Forensics, and security operations
  • Understanding of security metrics and creation of effective dashboards for management review and consumption

Desired Skills

  • Familiarity with complex multinational companies and distributed business models
  • Professional certification such as CISSP
  • Proficient in technical writing and demonstrating various creative mechanisms to communicate to diverse audiences
  • Capability to identify gaps in technological capabilities and submit requirements to meet identified gaps - perform impact/risk assessments
Additional Information:

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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