Job Description

Company Description:

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this tech revolution is McDonald’s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description:

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

Reporting to the Sr. Director, Partner Enablement within GTIO and working closely with the entire technology leadership team, the Director, Partner Enablement will anticipate and manage the strategic and tactical needs for GTIO while overseeing the translation of business needs into effective IT processes and technical solutions.

This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Accountabilities & Responsibilities:

  • Utilize industry infrastructure and operations expertise to drive GTIO product/service roadmaps, solve real-time I&O problems in-market, segment and with global teams (Architecture, Digital, Restaurant Tech)
  • Prevent future issues in I&O and improve power of global GTIO products and services within global teams, segments, markets and restaurants
  • Leverage McDonalds in-market processes expertise to act as the "Voice of the Customer" on behalf of the customers, end users, and IT teams globally in support of influencing GTIO product/service roadmaps
  • Responsible for ensuring high-quality deployment of GTIO solutions globally - outcome/KPI driven into restaurants and crew for all GTIO products and services
  • Responsible for managing demand creation for products and services into segments, markets, and restaurants as well as global product/service teams
  • Responsible for demand and supply matching - ensuring viable roadmaps, clear KPI’s and helping to measure value realization all the way to the crew/restaurant level
  • Will sit on and manage a team who sit on the leadership team of corporate, segment and market technology VP’s/CIO’s - this team acts as their single point for all things related to GTIO products and services into the segments and markets
  • Partner closely with GTRM leadership to ensure alignment of products/services across GTIO and GTRM, responsible for demand generation and capture between the teams as well as value realization
  • Responsible for the GTIO service catalog including SKU management and pricing and intra-company billing processes through partnering with segment, market, product/service, strategy and their respective finance teams
  • Assists with the audit and management of GTIO global platforms identifying gaps and needs in corporate teams, segments, markets and restaurants
  • Will ensure that all corporate, segment, market and restaurant teams have access to the latest information coming from product/service teams globally and facilitating on-going communications with all teams as needed
  • Represents a complete view of GTIO platforms, products and services to internal and external stakeholders including SKU, cost/pricing, value and chargeback processes with full transparency

Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date. 

Qualifications:
  • Strong analytical skills to critically evaluate information gathered from multiple sources
  • Ability to manage stakeholder expectations and resolve conflict
  • Ability to validate data obtained via other techniques and expose new areas for elicitation
  • Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world
  • Exceptional verbal and written communication skills including the ability to influence multiple parties towards common goals
  • Highly collaborative along with independent critical thinking and creative problem-solving skills
  • Highly organized and detail-oriented, with the ability to keep many engagements active at once
  • Comfortable with ambiguity and ability to navigate uncertainty
  • Naturally elevates others and creates a culture of belonging through engaging high-performing teams

Experience

  • Proven track record of technology capability deployment, infrastructure leadership, service management leadership and technology operations
  • Vast experience in overall Infrastructure and Operations including (Network, Cloud, End User Compute, Service Management, Engineering)
  • Strong experience in process improvement, with an emphasis on analytics and process management (prior experience with Lean, and Six Sigma tools preferred)
  • Ability to generate compelling business cases and translate to action
  • Bachelor’s Degree in Business, Computer Science, Engineering, or related discipline
  • Master’s degree in related discipline preferred
Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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