Job Description

Company Description:

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

Job Description:

McDonald’s continues to invest in customer and associate facing technologies to improve the overall restaurant experience of both crew and though our Mobile, Kiosk, POS and Web platforms. This role will be focused on building and maturing a Center of Excellence focused on the end-to-end software quality journey. This begins with product planning and continues throughout the software development life cycle into testing deployment and production. As the owner of this COE, you will build the KPI’s, visibility and accountability vehicles that measure our quality across the software development life cycle. This entails contributions from dependent teams that include Product Management, Market Technology Teams, Customer Technology, Restaurant Technology, the Delivery Office and 3rd party vendors. The key outcome this role will deliver is to ensure our processes and participants are functioning effectively to continuously reduce software defect leakage and meet company quality objectives. The ideal candidate is a strategic thinker, leader of leaders and self-starter with broad technical acumen.


  • Build and mature an end-to-end software quality COE.
  • Collaborate with stakeholders and vendors to create and monitor execution of high-value roadmaps of technology improvements.
  • Evangelize the program. Garner support of executives and partners throughout McDonald’s.
  • Identify the opportunities for continuous improvement of Quality assurance in our Software Development Life Cycle process.
  • Champion efforts to drive continuous improvement in software delivery quality.
  • Be a practitioner and evangelist of Agile, DevOps, Automation, Continuous Improvement and Data-Driven cultures.
  • 7+ years of leading technology-based programs and initiatives at large, matrixed organizations
  • Experience in leading teams and initiatives in the management and improvement of the software development lifecycle for enterprise scale organizations.
  • Experience in software quality improvement and test automation is preferred.
  • Experience in management consultant at large, global firms is preferred.
  • Experience in product development, testing, deployment and release validation.
  • Good understanding of testing strategies for mobile, APIs and desktop applications.
  • Ability to drive cross-functional initiatives through trust, education and collaboration.
  • Ability to think strategically and execute tactically.
  • Strong written and verbal communication skills - ability to communicate complex issues to senior leadership.
  • Knowledge of up-to-date, relevant best practices, solutions and vendors for the full ADLC.
  • Ability to identify problems, provide solutions and lead solutions to reality.
  • Ability to lead leaders through transformation.
Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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