Director, Network Management

Department Overview

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works! We offer outstanding foundational technology products and services such as Global Networking, Cloud, End User Computing, and IT Service Management.

Reporting to the Sr. Director, Global Network Infrastructure & Operations and working closely with the entire technology leadership team, the Director, Global Network Security Platforms will lead the team; anticipate and run the strategic and tactical needs for GTIO while leading all aspects of the translation of business needs into effective IT processes, business excellence and technical solutions.

This is an exciting opportunity for an experienced technology leader to help craft the transformation of infrastructure and operations products and services throughout the entire McDonald’s environment!

Accountabilities & Responsibilities:

• Lead key Network Security Platform teams (e.g. SOC, SIEM, Firewall, VPN, ZTN, SSE, etc..) providing strategic vision while balancing near-term work.
• Mentor, lead, and empower a high-performing team of managers, architects, and engineering professionals, and establish clear priorities to achieve enterprise goals and critical metrics.
• Collaborate with the Restaurant and Office Network Product teams, Network Platform team, GTIO leadership, and external collaborators to develop and deliver a cohesive vision, strategy, and roadmaps for key Network Security Platforms.
• Plan and implement appropriate protective measures to cover policy, process, and overall network cybersecurity hygiene within the ecosystem
• Advise and facilitate the adoption and improvement of our Network Security Platforms.
• Supervise and ensure the accuracy, quality, security, and usability of all network security platforms.
• Understand global and regional network security requirements and lead transformation, standardization and innovation efforts.
• Understand McDonald’s current landscape of tools, processes, standards, automation, monitoring, hardware and more.
• Lead assessments and vendor selection in order to develop and deploy groundbreaking platforms, spanning beyond traditional technology.
• Make sure network operations follow corporate standards and align with external guidelines outlined in company objectives
• Reviews appropriateness of technologies used for network components and recommends modifications and/or upgrades when vital to keep systems operating according to defined service level agreements and operating level agreements.
• Assists with the audit and management of GTIO global platforms identifying gaps and needs in corporate teams, segments, markets and restaurants.
• Communicates changes in technology and services from the IT department to the appropriate channels and personnel.
• Gives to the performance of a team by supervising work of other leaders. Identifies and solves sophisticated problems potentially impacting the broader function; crafts methods to address current and future customer needs.
• Accountable for managing projects with moderate risk. Manages budget and directs activities of the project’s teams.

Qualifications

• 10+ years of technology capability deployment experience across multiple IT practices that may include infrastructure leadership, service management leadership, technology operations, cloud, networking, engineering, data management, cyber security, end user computing, and business relationship management.
• 5+ years of professional experience designing, building, supporting and managing core enterprise networks: Routing, Switching, LAN, WAN, SD-WAN, VPN, MPLS, Firewall, VPN, WAF, CDN, DNS, etc.
• 3+ years of professional experience with Network Security engineering and operations. E.g., SOC, SIEM, SWG, SASE, Cloud Security and Firewall.
• Experienced with NOC and SOC management and operations.
• Experienced with automation tools and platforms, Ansible preferred.
• Experienced with Dev/Ops and CI/CD pipeline tools and processes.
• Worked in Agile setting with Scrum Master, joined Daily Scrums, managed Backlogs, participated in Sprints, and wrote Stories. Familiar with documentation process and tools, JIRA and Confluence preferred.
• Demonstrated experience in overall Infrastructure and Operations including (Network, Cloud, End User Compute, Service Management, Engineering).
• Bachelor's degree Computer Science/Engineering/Technology.

Preferred Qualifications

• CCIE/CCNP/CCDP certification, or equivalent, preferred.
• CISSP certification, or equivalent, preferred.
• ITIL certification preferred.
• Scrum PAL-E and/or PSPO certification are advantageous.
• Proficient in a range of network & information security areas, like SIEM use case creation, vulnerability analysis & mitigation, end point protection, and any other topics given.
• Demonstrated deep knowledge of a network SOC cybersecurity policies and regulatory controls threats, vulnerabilities, and overall risk profile of the enterprise.
• Strong analytical skills to critically evaluate information gathered from various sources.
• Ability to validate data acquired via other techniques and expose new areas for elicitation.
• Ability to conduct research into issues, solutions, products and evaluate new technologies, translating them into roadmaps and leadership presentation materials.
• Superb communication, presentation and social skills, with the ability to convey sophisticated ideas in easy-to-understand business friendly language.
• Ability to understand business challenges, drive process improvements and translate into solutions.
• Diligent, with excellent analytical, technical, and problem-solving skills.
• Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world.
• Exceptional verbal and written communication skills including the ability to influence multiple parties towards common goals.
• Highly organized and diligent, with the ability to manage multiple engagements simultaneously
• Naturally elevates others and creates a culture of belonging through engaging high-performing teams.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

Salary Ranges-$168,350.00 - $218,860.00