Director - International Workplace Investigations Team

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

McDonald’s currently has an exciting opportunity for a talented and experienced investigator to join the growing Workplace Investigations Team. This position is responsible for working closely with the Senior Director and key business partners to help scale the Workplace Investigations Team to our Internationally Operated Markets (IOM). The position will develop and manage teams of investigators located in IOM markets, conduct high-complexity workplace conduct investigations, and help continue to progress and strengthen the investigations program. This role is part of the Global Labour and Employment Team and partners closely with other Legal Teams, HR Teams, and Operations teams.

In this role, you will:

• Build an IOM Investigations Team that supports IOM and market leadership at an organizational level by driving the company’s values and behaviours. 
• Act as a role model and mentor within the team and department.
• Support departmental management in defining and driving strategic direction for the team.
• Identify actionable insights that can be shared with stakeholders to improve processes, build business solutions, and mitigate risks.
• Collaborate with stakeholders to identify and implement tools and technologies to achieve maximum effectiveness and efficiency when conducting investigations and gain actionable insights.
• Lead high-complexity and sensitive investigations from start to finish, including conducting interviews, reviewing data and documents, preparing reports, consulting attorneys, and engaging with the business. 
• Identify, assess, and advise on risks associated with employee investigations that could have significant potential impact on the brand.
• Shape and advocate McDonald’s positions to internal and external audiences regarding a variety business matters.
• Promote the professional growth and expertise of staff through ongoing training, coaching, and capability development.
• Help identify efficiencies within the team and across the business.
• Partner with outside service providers when appropriate to complete investigations.
• Leverage a consistent framework to recommend action outcomes.
• Promote diversity and inclusion in the department and team and encourage the sharing of diverse opinions and concerns.
• Foster a culture of trust, values, respect, and accountability within the team.
• Up to 25% travel required

 

Qualifications:

• MBA or BA/BS in applicable field - Human Resources, Law, Compliance
• Extensive workplace conduct investigations experience
• Experience as a people manager
• Effective communication skills and the ability to influence and demonstrate empathy
• Unquestioned integrity and ethics
• Objective and creative thinker
• Experience in change management preferred
• Proven ability to be a partner and trusted advisor to key stakeholders
• Excellent interpersonal skills and ability to coach junior team members

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."