Director, Crisis Management

Department Overview

Reporting to the Global Chief Security Officer, the Director of Crisis Management is responsible for developing, implementing, and leading comprehensive crisis management programs to minimize the impact of disruptions to business operations, ensure the safety of employees, and protect the organization's assets.

The ideal candidate is tasked with providing leadership in the maturation of the crisis management program, including leading program management and framework at the enterprise level, development and administration of program specific tools and platforms, resources/training and event response exercise development and facilitation. This role coaches functional and market leadership to develop crisis response protocols, facilitates scenario-based tabletop exercises and assesses effectiveness. Gathers feedback on existing crisis management activities and prepares periodic reports for Senior Leadership. 

Responsibilities

Program Governance

• Oversee McDonald’s Crisis Management framework, including regular review and enhancement of the process
• Provide a consistent and efficient approach to develop tools and practices to drive proactive crisis preparedness and streamlined crisis response in the event of a disruption
• Monitor and report on business crisis management capabilities and potential gaps or opportunities
• Ensure the Crisis Management program is fully integrated within global functions and markets as appropriate
• Manage and oversee enterprise-wide emergency mass notification platforms, key vendor relationships and appropriate crisis management related associations
• Benchmark with external organizations and peers to identify trends and best practices and incorporate relevant learnings into McDonald's process
• Staff Crisis Management working teams as appropriate, including all necessary live management and after-action follow-up
• Provide on-call support to the business in large-scale crisis matters

Coaching and Exercise Facilitation:

• Support functional, market and project leads, along with other System subject matter experts as they develop crisis response protocols aligned to the global Crisis Management framework
• Develop and facilitate regular scenario-based tabletop exercises and assess effectiveness
• Serve in an advisory role for segment and market leadership, assist in surfacing market level best practices and opportunities that may enable enterprise-wide impact

Monitoring and Reporting: 

• Engage functions and markets as appropriate to monitor current crisis management capabilities, evolving needs and action plans for identified opportunities
• Work with functions, segments and markets to coordinate periodic “deep dive” assessments of crisis preparedness, and report outcomes and effectiveness to Senior Leadership and other relevant teams, such as Enterprise Risk Management and Internal Audit, among others

Internal and External Engagement:

• Build strong internal relationships, including with global functions and segment and market leadership, to ensure access and insight into current crisis preparedness capabilities and crisis management protocols to provide an enterprise-wide perspective
• Engage external resources including peers, advisory firms, and professional organizations to benchmark and interject outside perspectives with respect to innovations in crisis management, and align with best practices
• Perform other projects and provide additional support as assigned

Qualifications

• • Minimum of 10 years of work-related experience including five years of crisis management related roles and supervisory experience in leading crisis management efforts in a global, multi-site consumer brand or similar business.
  • Relevant certifications such as Certified Emergency Manager (CEM), Crisis Management Certified Specialists (CMCS), ASIS Certified Protection Professional (CPP) is strongly preferred
  • Experience implementing a crisis management program, including advising leadership on program enhancements and leveraging internal and external resources strongly preferred
  • Exceptional interpersonal and communication skills, with the ability to engage, influence, and build trust with a diverse range of stakeholders - including executives and functional leaders – across cultures and geographies
  • Proven capacity to perform effectively under high pressure conditions and during non-standard or off-hours crisis situations
  • Experience in leading cross-functional teams during crisis situations and possess strong project management and reporting skills

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $168,350 - $218,860 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Competencies