Job Description

Company Description:

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.

McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald’s buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.
We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture

Our Global vision is to build a better McDonald’s and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together   

Job Description:

Hybrid Working
This role is based in our East Finchley office working 3 days in the office and 2 days remotely

The Opportunity 
In this exciting opportunity will be part of a team accountable for the smooth and frequent deployment of a range of restaurant platforms (Kiosk & POS). You will be planning and ensuring the readiness for deployment of the latest and greatest features and releases to ensure restaurant and platform stability. 

What will my accountabilities be?

  • Work within fortnightly sprints to review all feature related configuration changes for the UK & Ireland market.
  • Oversee the entire new feature RFM (Restaurant File Maintenance) deployment process, from initial changes in the test environment to piloting in live restaurant settings, and ultimately coordinating with an offshore RFM team to implement changes across all restaurants in the UK & Ireland.
  • Collaborate weekly with the test lab manager to evaluate and discuss all updates to the XML Filter files in the test lab Collaborate closely with key stakeholders from the optimisation team, Marketing and Operations to review configuration documents for new features provided by global partners.
  • Determine the implementation strategy for new features, estimate required timelines, and gather additional information needed from stakeholders.
  • Prioritise and manage stakeholder expectations in line with business needs. 
  • Implement RFM configuration in the staging environment and coordinate with the Product Officers to schedule and manage pilot tests.
  • Following testing approval, finalise and execute plans for widespread implementation, managing the offshore RFM team to ensure accuracy and compliance with test sign-off.
  • Verify that all feature configuration changes maintain backward compatibility across every version of Sesame in the estate.
  • Depending on project needs, implement RFM configurations in staging environments to assist with defect resolutions.
  • Analyse proposed changes for additional implications and execute necessary modifications in RFM.
  • Ensure all changes comply with the established Release Deployment process and the Change Advisory Board (CAB) process for modifications across all operational stores.

What Team will I be a part?
You will work as part of the Deployment & Testing team which forms part of the wider Technology team for the UK&I and Global business. We are a high energy team, looking for an individual who can add their talent and personality to make us even better.

Who are my customers?
Customers of this role will include: 

  • Our Franchisees and restaurant teams
  • Global Technology colleagues in other McDonald’s markets and those working in global and segment functions.
  • Our supplier partners
  • Work closely with Asset & Configuration team to ensure restaurants’ are configured correctly pre-deployment.

What background do I need to have?

An individual who understands the importance of building relationships across the business, with excellent curiosity, communication and influencing skills will do well in this role.  An attention to detail, an analytical approach and the ability to quickly identify the root cause of issues will be critical to success in the role.

An individual fulfilling this role will be passionate about and demonstrate success in:

  • Proficiency in XML and configuration management tools.
  • Excellent communication and coordination skills, capable of working effectively with both technical teams and business stakeholders.
  • Ability to manage multiple projects and adapt to new challenges in a fast-paced environment.
  • Experience in project management and ways of working (Agile or Waterfall).
  • Computer proficiency required, with advanced skills in Excel, Word, PowerPoint, Jira, and Confluence preferred.
  • Excellent problem-solving skills and curiosity to explore new ways of working.
Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. 

We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers give us strength. 

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. 

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere." 


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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