Deployment Analyst (Readiness)

Company Description:

McDonald’s has run its business in the UK since 1974 and celebrates its 50th anniversary this year. The business currently operates over 1,450 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 177,000 people.

McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald’s buys ingredients from over 23,000 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture

Our Global vision is to build a better McDonald’s and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together

Hybrid Working
This role is based in our East Finchley office working 3 days in the office and 2 days remotely

Job Description:

The Opportunity
In this exciting opportunity you will be part of a team accountable for the smooth and frequent deployment of a range of our restaurant and digital products. You will be planning and ensuring the readiness for deployment of the latest and greatest features and releases to ensure restaurant and product stability. 

What will my accountabilities be?

• Support the planning and sequencing of all digital and restaurant technology deployment activities leading up to a successful deployment e.g., mobile app; website; delivery, kiosk, POS.
•  Accountable for deployment readiness ensuring restaurants &/or our partners complete the checks which need to be performed ahead of any deployment and for ensuring these have been completed.
• Responsible for the configuration and setup of any products and tools ahead of deployment commencing, including working with the Test function on validating these configurations.
• Evaluate existing deployment procedures and recommend improvements and standardisation changes.
• Assist in deployment risk assessment and mitigation activities. 
• Work closely with the Asset & Configuration team to ensure that restaurants are appropriately configured for any new software deployments and tools are in place.
• Ensure quality is met in every deployment step.
• Measure and report on deployment readiness and raise exceptions to the Asset & Configuration team to reduce future incidents.
• Co-ordinate with the Comms & Engagement Specialist to develop a deployment communication plan. 
• Accountable for feeding back on stability of deployments working closely with the Product Managers, Quality team and suppliers.
• Attend relevant multi-functional team meetings and contribute as required.

What Team will I be a part?
You will work as part of the Deployment & Testing team which forms part of the wider Technology team  for the UK&I and Global business. We are a high energy team, looking for an individual who can add their talent and personality to make us even better. 

Who are my customers?
Customers of this role will include: 

• Our Franchisees and restaurant teams
• Global Technology colleagues in other McDonald’s markets and those working in global and segment functions.
• Our supplier partners
• Work closely with Asset & Configuration team to ensure restaurants are configured correctly pre-deployment. 

Qualifications:

What background do I need to have?
An individual who understands the importance of building relationships across the business, with excellent curiosity, communication and influencing skills will do well in this role. An attention to detail, an analytical approach and the ability to quickly identify the root cause of issues will be critical to success in the role. An individual fulfilling this role will be passionate about and demonstrate success in: 

• Previous product deployment experience an advantage.
• Proven success record in planning technology deployments.
• Strong communication skills - written, verbal and presentation.
• Exceptional organisational skills and experience in dependency management and configuration.
• Extensive experience in using Jira and Confluence.
• Computer Literate - Sophisticated Excel, Word, PowerPoint.
• Comfort and experience working in a fast paced and changing working environment.
• Experience in identifying and using external best practice to deliver best in class deployment solutions.
• Excellent problem-solving skills and curiosity to explore new ways of working.
• Display leadership behaviours and characteristics and a desire to develop self.
• Experience and an ability to think outside of the box to tackle problems supporting a more frequent and smoother deployment process.
• Seeking opportunities for continual improvement

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."

#LI-Hybrid