Delivery Solutions Readiness Manager

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description:

We are looking for a Solutions Readiness Manager that will be responsible for managing market strategy, roadmap, feature enablement, certification, and market adoption for McDelivery. McDelivery is an exciting and growing segment of our business. To be successful the Solutions Readiness Manager must develop strong partnerships with global product owners, development teams, and business stakeholders to drive desired outcomes. This is an exciting opportunity to help shape the transformation of McDonald’s USA digital footprint amongst millions of people every day.  

This role is based at our McDonald’s Global Headquarters in Chicago, IL. 

Accountabilities & Responsibilities: 

• Work with a cross functional teams to oversee releases for the US Market from planning through deployment.  
• Develop, communicate release updates with various Stakeholders across the US Market Ex. Marketing, Operations, Technology, Legal, etc. 
• Building out, maintaining roadmaps, and aligning across US and Global stakeholders 
• Collaborate with Global Product Managers across all delivery feature capabilities to align on product delivery. 
• Stakeholder management to influence our Digital and Engineering partners. 
• Identify and implement process efficiencies across systems and resources.  
• Review and prioritize defects impacting customers. 
• Serve as a point-person for McDelivery questions and be able to dig deep into problems to help find a solution. 
• Work with operators and franchisees to identify enhancement opportunities 
• Lead delivery of timely, high-quality, effective features/enhancements/builds for US McDelivery  
• Ensure alignment of product roadmaps with US strategy and, where applicable, Global Technology Product roadmaps and vendor roadmaps 
• Understand and anticipate operations, crew, customer, and business needs. 
• Work closely with peer product managers across all channels and capabilities to prioritize initiatives, identify opportunities for teamwork, and coordinate product development and delivery. 
• Guide quality testing and Pilot testing for new product releases and features. 

Qualifications:

• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family. 
• Minimum of 5 years working in an agile environment, preferably with customer-facing, mobile and digital products. 
• Ability to balance multiple priorities successfully. 
• Desire to work in a fast-paced, often changing, and sometimes ambiguous environment. 
• Strong quantitative analysis skills and knowledge on how to utilize reporting tools. 
• Proven ability to work with and influence cross functional team and stakeholders. 
• Excellent verbal and written communication skills 
• Experience leading complex, cross-functional projects. 
• Familiarity with native software development tools and platform standard methodologies. 
• Curious and a self-starter with a strong bias for action; Consistent track record of "getting things done". 
• Detail-obsessed and able to meet deadlines. 
• Expertise in digital project and product planning - including feature/defect prioritization, trade-off processes, roadmap creation and timeline planning. 

 

Preferred Qualifications 

• Prefer experience in Quick Service Restaurant industry  

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.