Coordinator, Payroll Service Center Representative
Company Description
Job Description
Company Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
The Payroll Department is a part of the People Team within McDonald’s Global Business Services organization. Global Business Services (GBS) provides full hire-to-retire services such as onboarding, payroll, and benefits processing for close to 70,000 employees located in the US and Canada. GBS is committed to delivering 100% Customer Satisfaction in a timely, high quality and accurate manner while ensuring adherence to internal controls. McDonald's Canada Hire to Retire team currently has an opportunity for a blended Payroll/Benefits Representative responsible for a variety of payroll and benefits activities. The position also participates in account reconciliation, data analytics and reporting.
Duties
• Payroll/Benefits/LOA: Process crew and staff transactions including new hires, terminations, salary changes, special checks, and Record of Employment requests. Research and resolve exceptions for all pay cycles. Respond to labor inquires. Prepare and deliver data reports for Canada HR. Ensure accurate employee data for benefits eligibility. Coordinate benefits deductions and arrears Analyze and execute employee status changes.
• Collaboration/Communication: Support Operations and HR functions to ensure payroll data is properly transmitted by the restaurants. Communicate with IT, Legal, and Benefits teams as needed. Interact with McOpCo Human Resources, Operations teams and employees on Payroll, Benefits, and LOA inquiries by various methods including call center support.
• Teamwork: Exhibit proficiency in learning and communicating effectively within a team. Collaborate with the team to ensure compliance with daily, weekly, and monthly deadlines. • Customer Service: Demonstrate excellent verbal and written communication skills in support of our crew, management, staff and internal teams.
• Complete Ad Hoc projects as needed.
• Occasional Overtime may be required
Qualifications
• High school diploma or equivalent required
• 1.5+ years of experience processing and/or calculating payroll and other compensation transactions (e.g. reimbursements) and analyzing financial data
• 3+ years of customer service experience in a professional office/business setting
• Understanding of basic accounting principles preferred (debits, credits, general ledger, etc.)
• Previous call center experience favored
• Payroll Certification a plus • French Speaking a plus • Experience working with Oracle preferred
• Strong problem solving, analytical • Capability to work both individually and cooperatively as a team member • Proven ability to adapt and leverage resources to achieve results in an ambiguous and fast paced environment • Proficiency in managing multiple priorities while meeting deadlines • Excellent oral and written communication skills • Advanced attention to detail and accuracy
Compensation
Bonus Eligible: Yes
Long - Term Incentive: No
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $27.03 - $33.79 per hour.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
The position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.