Consultant, McOpCo Operations
Company Description
Job Description
About Us
McDonalds has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonalds is one of the UKs largest private sector employers, employing over 170,000 people.
Department Overview
Consults to a group of McOpCo restaurants. Developing a team of Business Managers, who nurture their people to consistently deliver outstanding QSC, maximising sales levels and optimising profit
To provide values-based leadership, coaching, and strategic direction to assigned restaurants, to maximise the long-term sales and profit potential of each assigned restaurant. Builds a positive business relationship with Business Managers and restaurant management teams. Also builds authentic community-based relationships to enhance trust in the brand
They consistently demonstrate McDonald’s values and leadership behaviours to role model excellence and build productive relationships with all stakeholders inside and outside the business.
What Team will I be a part of?
- You will report to the Director of Operations
- Your stakeholder groups will span across both Office and Operations leadership teams and will include Director of Operations, Business Managers, Restaurant Management teams and external customers and suppliers
Duties
- People
- Setting and supporting the provision of establishment numbers/workforce planning
- Collaborating with Director and Business Manager to ensure that individual performance targets are established, performance reviews are conducted on time and communicated one-on-one, performance improvement plans are implemented, and performance shortfalls are corrected.
- Understanding and implementing all appropriate HR policies, employment legislation, security and safety procedures, ensuring compliance at restaurant level.
- Identifying, nurturing, developing the restaurant teams to ensure there is a talent pipeline of future leaders in place for the group.
- Engaging with the restaurant team and having a platform for listening to create a safe, respectful, and inclusive working environment.
- Ensuring the implementation of training and development systems across all restaurants.
- QSC/ Sales Building
- Protecting the McDonald’s brand and focusing on the long-term benefit of the McDonald’s system by ensuring that restaurants meet McDonald's QSC operational standards, food safety standards, and hygiene standards.
- Proactively identifying and addressing threats and barriers.
- Demonstrating a commitment to the highest standards of service by consistently observing restaurant operations, troubleshooting shift management, taking on-the- spot corrective actions, and recognizing successes.
- Completing restaurant-based audits.
- Ensuring that restaurants implement all local and national promotions successfully.
- Coordinating the implementation and execution of new products and processes. consistently within their restaurants through the use of NABIT bundles and updates.
- Actively implementing the Roadmap to Best Loved.
- Completing announced and unannounced visits to restaurants covering all dayparts.
- Leveraging leadership qualities within the consultant group.
- Business Results
- Using all information resources available to identify opportunities and threats to optimize restaurant performance adjusting business plan tactics accordingly.
- Accepting individual and team responsibility and accountability for actions and results.
- Assisting restaurant management teams by collecting and analyzing daily, weekly and monthly statistical information and then supporting by recommending appropriate remedial action.
- Setting and collecting financial information and assists with monthly P&L statements for each restaurant and individual consultant group, ensuring that financial information is processed corrected and there is adherence to all financial policies (e.g. expenses, petty cash, National Cash Policy)
- Querying and reporting of any discrepancies outside of financial policies.
- Completing audits to ensure that restaurants meet McDonald’s operating standards and procedures.
- Being curious about the overall strategy of the Business and adapting this across the group of restaurants.
- Inspiring and striving to exceed goals, targets, embracing change for standards of performance to capitalize on opportunities
- Measures of Accountability
- Roadmap to Best Loved
- PACE
- Sales Growth
- P&Ls
- People Development and Talent Planning
- Hygiene & Safety
- Community Involvement
- Sustainability
Qualifications
- An inclusive leader: you will be a collaborative, thought-provoking leader, encouraging your team to bring their whole self to McDonald’s by embracing a diverse workforce and understanding the benefits of a diverse, equitable and inclusive team. You will treat others with dignity, value others points of view and take time to develop positive relationships. You will live the values everyday and bring them to life through every interaction, creating a diverse, equitable and inclusive team culture.
- A great communicator: You will inspire people to take action and affect the business direction. Leads conversations on important topics. Networking and building relationships with peers, franchisee consultants and departments within the office
- A team player: You’ll have a track record of developing and nurturing effective relationships and networks of alliances with others to collaborate. You will be naturally consultative in approach, taking enjoyment in sharing knowledge and inspiring and supporting others to deliver business-critical work.
- A self-starter: You’ll be able to work on your own and in a team; prepare to be independent.
Must haves:
- Strong communication skills.
- High energy levels and a passion for delivering a great customer experience.
- Able to deliver results that will benefit the overall business.
- Ability to think strategically and take action that will deliver long-term business success.
- To be able to work in an agile manner and be resilient in a fast-paced and ever-changing environment.
- Computer literate – proficient with Microsoft Word, Excel.
Company Vision and Culture
Our Global vision is to build a better McDonalds and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonalds is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
At McDonalds we are People from all Walks of Life...
People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.