Conference Center Events Specialist

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good

Job Description:

We are seeking an experienced Events Specialist to support the MHQ Conference Center and events held at MHQ. The Events Specialist must provide an unparalleled level of customer service, strong attention to detail and the ability to succeed in a fast-paced environment.

Responsibilities:

• Manage meetings and events through the implementation of strategy, delivery of objectives and execution of logistics, while effectively working with clients (employees). Daily interface with clients and oversee all events at MHQ including HU graduations.
• Strong communication, project management and critical thinking skills. Ability to communicate effectively and professionally with all levels of management, written and verbal.
• Work closely with the Conference Center coordinator booking team that schedule the events to ensure all events are executed at a very high level with attention to detail. Provide guidance to this team to improve event execution. Assist with the scheduling/training of this team. Work closely with our catering partner, Agency 123 (in-house event agency), room set up staff and A/V provider to ensure all events and meetings run smoothly.
• Cross train on Conference Center booking role. Ability to adapt to a constantly evolving business and work environment.
• Provide guidance to the team and seamless exchange of information.
• A flexible schedule and the ability to work nights (Latest would be 9pm M-F) is required. (Weekends are required, though infrequent).
• Identify and manage process improvements that will help meetings and events run efficiently and enhance the customer experience in our Conference Center and all events at MHQ.
• Be a great partner with our exclusive catering company, including menu selection, set up and removal of catering. Process all billing for catering services.
• Promote positive team environment as a positive role model, display the Core Values of McDonalds.
• Create/collect customer satisfaction survey for clients to ascertain areas of success and areas of improvement needed.
• Develop and maintain knowledge of technology and/or software solutions. EMS and CVENT knowledge is a plus.
• Create, plan and elevate employee events and experiences within MHQ and our other corporate offices.
• Keep abreast of industry standards and trends related to core responsibilities.

Qualifications:

• 3+ years of event planning and execution or leading a conference center and food & beverage experience required.
• Supervisory experience required.
• Hospitality/event planning degree/certificate preferred.

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.