CMS Sales Point Coordinator

Company Description:

At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.

Job Description:

Position title: CMS Sales Point Deployment Coordinator  
Department: Technology 
Position band: Coordinator (G1)  
Reports to: Restaurant File Maintenance (RFM) Consultant 
Type of position: Full-time, permanent

The Opportunity 
We currently have an opportunity for a CMS Sales Point Coordinator, located in the Toronto office working within the Technology team. 

Who you are 
You are passionate about how technology can improve and optimize the restaurant experience. You're a self-starter who can work independently as well as with a team and take initiative.  You can juggle multiple projects and commitments and enjoy working in a fast-paced environment.  You’re organized, collaborative, a problem solver and enjoy partnering with others to drive results. 

What’s in it for you? 
This is an unparalleled opportunity to join a winning organization during an exciting time of transformational change. You will gain exposure across all levels of the organization, from your team members to the Executives and Franchisees. You are looking for a company with a winning culture where you can grow in depth and breadth while making a tangible impact on central initiatives. 

Principal Accountabilities:
In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to: 

• Support the CRM and RFM teams responsible for sales point configuration management across all restaurants. 
• Participate in projects and programs as well as business-as-usual activities as required by the teams. 
• Work with cross-functional teams to gather requirements for Marketing projects.
• Partner with key cross-functional team members from Marketing, Technology, and Operations teams. 
• Create and maintain menu items, layouts, and configurations using our custom web application.  
• Assist with any activities related to the CRM/Digital segmentation, offers, and loyalty related processes (ex. Offer Calendar posting, etc). 

The role aims to evolve towards greater involvement in implementation using various CMS platforms, AEM, RFM, Braze, VCE.  

Qualifications:

• Relevant post-secondary education OR Restaurant experience with menu item maintenance (RFM)  
• Excellent oral and written communication skills 
• Must have strong PC skills, abilities with Microsoft Office products, and appetite to learn new technologies. 
• Experience working in CRM software and programs. 
• Experience working with different web-based PM tools (ex. JIRA, Confluence, Monday.com, Asana etc.) 
• Ability to multi-task and manage tight deadlines within a changing environment.  
• Strong organizational skills and attention to detail.
• Comfortable working within a cross-functional team environment, as well as collaborating with stakeholders at all levels. 
• Critical thinker with the ability to solve problems. 
• Adobe Photoshop experience is a plus. 
• Fluency in French is an asset.

.

Additional Information:

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.