Job Description

Company Description:

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand! We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development). Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand! Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Global Technology forging the way Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

Job Description:

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Cloud Engineer II role is part of the Cloud Ecosystem team in Global Technology Infrastructure & Operations. The role works with the Senior Manager - Cloud Operations & SRE and is responsible for supporting the operations and reliability of our cloud ecosystem. As a Cloud Engineer, you will be on SRE team responsible for ensuring implementing monitoring solutions across the cloud ecosystem and developing preventative measures to reduce incidents.

This is a great opportunity for an experienced technology leader to help craft the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities & Accountabilities:

  • Automate the provisioning of cloud environments through the concept of pipeline engineering using Terraform, Chef, Puppet and other tools.
  • Research, analyze, design, develop and support high-quality automation workflows in the cloud platform that are appropriate for business and technology strategies.
  • While embedding with teams, strategize, consult, and prototype alongside other engineers to implement standard methodologies and solutions for applications using CI/CD and the cloud.
  • Remain up-to-date on new technologies and architecture and propose ways to use them in current and upcoming projects.
  • Build supervising strategy and incident response strategy for cloud operations team
  • Assist in creation of preventative automation and standards to reduce production infrastructure incidents
  • Implementation of supervising tooling
  • Lead and facilitate the creation of compliance automation and policy-as-code to streamline cloud governance.
  • Participation in major incident management
  • Strive to provide internal and external customers with excellent customer service and world-class service.
  • Effectively communicate project health, risks and issues to the program collaborators, sponsors and management teams.
  • Resolve most conflicts between timeline, budget, and scope independently but intuitively call out sophisticated or consequential issues to senior management.
  • Identify and direct changes through appropriate review and approval mechanisms.
  • Design, implement, test, deploy and maintain innovative software solutions to transform service performance, adaptability, cost, and security.
  • Work well in an agile environment
  • Build, implement, and support tools that improve customer experience.
  • Basic Qualifications

  • Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
  • 3+ years of Cloud experience in operational and strategic roles and a Bachelor’s degree
  • Associate GCP certifications (e.g. Cloud Engineer, Cloud DevOps Engineer)
  • Associate AWS certifications (e.g. Developer, Solution Architect, or SysOps Administrator Associate).
  • Good knowledge of IaaS and PaaS offerings in AWS and GCP
  • Good knowledge of Infrastructure-as-Code and associated technologies (e.g. repos, pipelines, Terraform, etc.).
  • Experience working with DataDog, Dynatrace or similar application monitoring tools
  • Strong desire to automate everything you touch.
  • Self-starter, able to come up with solutions to problems and execute on those solutions while coordinating with other teams.
  • Preferred Qualifications

  • Experience with Software Development Life Cycle (SDLC).
  • Professional level certification (AWS DevOps Professional) or similar
  • Experience in software development (e.g. C#, .Net, .Net core) or scripting (e.g. Python, Powershell, etc.).
  • Experience with NewRelic, AIOps tool
  • Experience in an SRE role
Additional Information:

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

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