Business Technical Analyst

Company Description:

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand.  We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business.  At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

About McDonald’s Global Product Engineering Team

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers each year. More and more of our customers are interacting with McDonald’s through Digital channels, including our Mobile Apps and In-Store Kiosks. The McDonald’s Global Product Engineering Team is responsible for driving digital innovation inside and outside of our restaurants. We identify the most meaningful opportunities for our customers and our business, and we bring them to life through industry-changing products like Mobile Ordering and McDelivery.

Job Description:

The Business Technical Analyst position is essential for managing the day-to-day activities and requests sent to the U.S. Global Mobile App team. The Business Technical Analyst will ensure the following for our GMA Platform: 

• App Functionality: Verify that the app is functioning as designed. 
• Process Adherence: Ensure that team processes are consistently followed.
• Testing Oversight: Conduct thorough testing to identify and resolve issues.
• Platform Stability: Maintain the stability of the platform.
• Enhance Engagement: on the Consumer Platform 

The Business Technical Analyst is responsible for providing initial triage to defects found in our Mobile App and assessing their business impact to aid in prioritization. Key responsibilities include: 

• Defect Triage: Conduct initial assessments of defects to determine severity and business impact.
• Dashboard Creation: Develop dynamic, accurate, and meaningful dashboards and reports from multiple data sources.
• Data Analysis: Extract, analyze, and manipulate data from production databases to generate ad hoc reports.
• Cross-Functional Collaboration: Partner with Product Owners and collaborate across teams to evaluate, measure, and communicate the business value of upcoming features and enhancements. 

Responsibilities

• Dashboard and Report Management: Create and manage dashboards and reports related to business data. 
• Coordination with Partners: Collaborate with external and internal partners on Global Mobile App initiatives, including backlog refinement, grooming, prioritization, and maintenance. 
• Cross-Functional Partnership: Work closely with U.S. Product Owners, leadership, marketing, operations, legal, analytics, engineering, and design teams to refine requirements in the form of epics, stories, and incident reports. 
• Business-Technology Bridge: Act as a liaison between business customers and technology solution providers. 
• Process Documentation: Thoroughly understand and document business processes within Confluence. 
• Data Analysis: Analyze customer insights, data, and competitive analyses to identify problems and opportunities. 
• User Testing Support: Assist with user testing before and after each app release. 
• Effective Communication Management: Manage communications effectively with collaborators and other cross-functional teams. 

Qualifications:

• 3-5 years of experience translating customer needs into product features. 
• Bachelor’s degree in a related field. 
• Extensive experience with JIRA, Confluence, ServiceNow 
• Excellent interpersonal, written, and verbal communication skills. 
• Self-starter with a strong bias for action. 
• Comfortable managing multiple tasks and projects while providing status updates as needed. 
• Experience collaborating with a diverse set of internal partners to drive results. 
• Strong critical thinking and analytical skills. 
• Customer-centric mindset with a passion for delivering impeccable digital experiences. 
• Familiarity with mobile/web apps and digital products is preferred. 

Preferred experience:

• Database: SQL, DB Management 
• Monitoring: New Relic, Kibana, Adobe Analytics, or Graphana 
• Data Visualization: Tableau and PowerBI 

Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.