Business Technical Analyst

Company Description:

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies. 

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)  
Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day. 

Global Technology forging the way 
Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant. 

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy. 

About McDonald’s Global Product Engineering Team 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers each year. More and more of our customers are interacting with McDonald’s through Digital channels, including our Mobile Apps and In-Store Kiosks. The McDonald’s Global Product Engineering Team is responsible for driving digital innovation inside and outside of our restaurants. We identify the most meaningful opportunities for our customers and our business, and we bring them to life through industry-changing products like Mobile Ordering and McDelivery. 

Job Description:

The Business Technical Analyst position is essential for managing the day-to-day activities and requests sent to the U.S. Global Mobile App team. The Business Technical Analyst will ensure the following for our GMA Platform: 

• App Functionality: Verify that the app is functioning as designed. 
• Process Adherence: Ensure that team processes are consistently followed.
• Testing Oversight: Conduct thorough testing to identify and resolve issues.
• Platform Stability: Maintain the stability of the platform.
• Enhance Engagement: on the Consumer Platform 

Role is responsible for leading defect reviews, updating Jira projects and tickets to appropriate teams, creating Jira dashboards and analyzing release metrics. Additionally, the role involves managing the creation and publishing of localized content to production, creating mobile app release presentations, and facilitating discussions with cross-functional partners on processes and technology to ensure effective communication and implementation. 

Responsibilities 

• Defect Review Leadership: Lead defect reviews to ensure thorough analysis and resolution. 
• Jira Management: Update Jira projects and tickets, directing them to the appropriate teams for action. 
• Dashboard Creation: Create and maintain Jira dashboards to visualize project progress and performance. 
• Release Metrics Analysis: Analyze release metrics to identify trends and areas for improvement. 
• Content Management: Oversee the creation and publishing of localized content to production. 
• Presentation Development: Develop mobile app release presentations to communicate updates effectively. 
• Cross-Functional Facilitation: Facilitate discussions with cross-functional partners to enhance processes and technology, ensuring effective communication and implementation. 

Qualifications:

• 3-5 years of experience translating customer needs into product features. 
• Bachelor’s degree in a related field. 
• Certification or experience in Scrum, Agile, or SAFe frameworks is preferred. 
• Extensive experience with JIRA, Confluence, and Microsoft Office. 
• Excellent interpersonal, written, and verbal communication skills. 
• Self-starter with a strong bias for action. 
• Comfortable managing multiple tasks and projects while providing status updates as needed. 
• Experience collaborating with a diverse set of internal partners to drive results. 
• Strong critical thinking and analytical skills. 
• Customer-centric mindset with a passion for delivering impeccable digital experiences. 
• Familiarity with mobile/web apps and digital products is preferred. 

Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.