Job Description

Job Description:

Company Description: 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. 

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. 

Department Overview

McDonald’s is the world’s leading global foodservice retailer with over 36,000 locations in over 100 countries. Our U.S. business includes home office headquarters located in Chicago, IL and 10 field offices across the country which support our employees, brand and more than 14,000 restaurants ran by McDonald's and our franchisees. In these offices, we offer careers for a variety of business functions including, but not limited to, Operations, Finance, Human Resources, Learning & Development, Marketing, Consumer Business Insights and Communications.

 

 

A career at McDonald’s is an opportunity to be the best at what you do in an environment where you are valued and respected. We are committed to creating a workplace where employees are rewarded and recognized for their contribution and supported by meaningful growth opportunities. We believe the best people in the world work right here. 

 

 

Our Corporate Home Office (MHQ) in Chicago, IL has an exciting opportunity for a Business Process Management Consultant. This role can be based anywhere within the continental US.

 

Duties

The individual in this role will provide support to the field office staff to write effective business reviews by cultivating strong relationships with stakeholders within the department and across the system. They develop a deep understanding of the restaurant, field, and home office functions to anticipate their needs and identify opportunities for the Business Review COE team to contribute value. This work is important because it allows time to be returned to the Field Office Operations teams and give them more opportunities to consult with the owner/operators to grow their business.

 

 

Key customers include: U.S. leadership, Field Operations staff, and Franchising; key partners and collaborators include: Information Technology (IT), US Customer Care, US Consumer Insights, and Business Insights. Travel for this role may be up to 5%.

 

 

Key Responsibilities

  • Utilize existing data sources to create meaningful analysis of business trends for the Business Review for assigned work.
  • Data Analysis: Analyze data and report to identify trends, insights, and areas of improvement.
  • Stakeholder Collaboration: Collaborate with stakeholders across the organization to ensure reporting and KPIs meet their needs and drive action.
  • Training and Support: Provide training and support to stakeholders on Business Review COE tools and processes.

Qualifications

  • 2+ years of hands-on Operations roles, able to understand the restaurant systems and results.
  • Strong understanding of National Franchising Standards and business review processes.

Experienced team member, capable of:

  • Producing effective analysis of data and working cross-functionally to deliver on expectations.
  • Quickly addressing developing needs while breaking through roadblocks and silos
  • Excellent time management to balance necessary meeting participation and workload output in conjunction with various deadlines. 
  • Agile thinker, able to quickly grasp new concepts and apply learnings to multiple workstreams.
  • Strong relationship builder, who creates effective working partnerships with key stakeholders across the business.
  • Strong team player, able to self-motivate and be accommodating to our evolving function.

Compensation

Bonus Eligible: Eyes

Benefits Eligible: yes

Salary Range

The expected salary range for this role is $75,700.00 - $94,620.00 per year
 The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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